Noudwige Antoine
Summary
Accomplished Cake Decorator and Customer Service Officer with a proven track record at Publix Super Market, enhancing customer satisfaction and mastering themed cake creation. Skilled in food handling safety and demonstrating exceptional listening skills, I consistently exceed customer expectations with innovative designs and solutions, contributing significantly to positive outcomes and experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cake Decorator
Publix Supermarkets
05.2016 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Customer Service Officer
Publix Super Market
06.2017 - 02.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Cashier Team Lead
Macy's
12.2017 - 01.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Associate of Arts - Nursing
Palm Beach State College
Lake Worth, FL05.2019
Skills
- Cake Decoration
- Food handling safety
- Precise Hand-Eye Coordination
- Custom Cake Consultations
- Food Safety
- Themed Cake Creation
- Wedding Cake Design
Certification
- Licensed Certified Nursing Assistant - 2020
- Home Health Aid Certification Training - 2020
- Patient Care Technician Training - 2020
Languages
creole
Native or Bilingual
Timeline
Cashier Team Lead
Macy's
12.2017 - 01.2018
Customer Service Officer
Publix Super Market
06.2017 - 02.2019
Cake Decorator
Publix Supermarkets
05.2016 - Current
Associate of Arts - Nursing
Palm Beach State College