Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Noundy Vil

Jacksonville,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Knowledgeable and dedicated customer service professional with extensive experience in Healthcare and Logistic industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative ( Remote)

Babas Unique Logistic
05.2020 - Current
  • I Enhanced customer satisfaction by promptly addressing concerns about logistics issues and providing accurate information.
  • I Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • I Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • I Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • I Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Warehouse Associate

Amazon
07.2022 - 05.2023
  • Improved warehouse efficiency by streamlining inventory management processes.
  • I helped Reduce order processing time through effective organization and prioritization of tasks.
  • I Maintained a safe working environment by adhering to safety protocols and guidelines.
  • I Assisted in reducing product damage by properly handling and storing materials.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Aided in optimizing warehouse layout for better space utilization and efficient material flow.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.

Caregiver

Penny Retirement Community
11.2021 - 06.2022
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.

Education

High School Diploma -

Middleburg High School
Middleburg, FL
05.2022

Skills

  • Report Generation
  • Appointment Scheduling
  • Complaint resolution
  • Call Management
  • Paperwork Processing
  • Data Entry
  • Scheduling
  • Problem-solving abilities

Certification

  • CNA - Certified Nursing Assistant
  • NCPCT - Patient Care Technician
  • BLS Certification
  • Driver License

Languages

English
Native or Bilingual
Haitian Creole
Native or Bilingual

Timeline

Warehouse Associate

Amazon
07.2022 - 05.2023

Caregiver

Penny Retirement Community
11.2021 - 06.2022

Customer Service Representative ( Remote)

Babas Unique Logistic
05.2020 - Current

High School Diploma -

Middleburg High School

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Noundy Vil