Nour Samawi
Fairfield ,OH
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cake Decorator
jungle jims
Fairfield, Ohio
07.2024 - Current
- Finished baked goods with glazes, icings and other toppings.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Frosted finished cakes evenly and smoothly using various techniques.
- Decorated cakes for special occasions, showers, birthdays and christenings.
Customer Service Supervisor
Bass Pro Shops
Fairfield, OH
10.2022 - 07.2023
- Provided excellent customer service to guests.
- Provided customers with friendly customer service.
- Trained new employees on customer service protocols.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Retail Sales Associate
express
Westchester, OH
11.2021 - 08.2022
- Answered phone calls to assist customers with questions and orders.
- Worked closely with front-end staff to assist customers.
- Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
Retail Sales Associate
Loft Outlet
Westchester, OH
02.2020 - 11.2021
- Helped customers by answering questions and locating merchandise.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers upon entering the store and provided assistance.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Education
Civil Engineering
University of Cincinnati
Cincinnati, OH01-2028
High School Diploma -
Fairfield Senior High School
Cincinnati, OH05-2019
Skills
- Customer service
- Customer assistance
- Front-end organization
- Store cleaning
- Relationship building
Languages
English
Professional
Arabic
Native/ Bilingual
Certification
- american red cross ( adult and pediatric first Aid/Cpr/Aid
Timeline
Cake Decorator
jungle jims
07.2024 - Current
Customer Service Supervisor
Bass Pro Shops
10.2022 - 07.2023
Retail Sales Associate
express
11.2021 - 08.2022
Retail Sales Associate
Loft Outlet
02.2020 - 11.2021
Civil Engineering
University of Cincinnati
High School Diploma -
Fairfield Senior High School
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