NOUR HOUDA HOCINE
Bristol,CT
Summary
Dedicated and responsible professional, deeply committed to patient health and well-being. Over 7 years of experience in the medical field and more than 3 years in customer service have helped me develop strong analytical and problem-solving skills, as well as the ability to work both independently and as part of team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Familiprix Denis Ruel
Montreal, Quebec, Canada
07.2024 - 12.2024
- Assisted pharmacists in preparing and dispensing medications to patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained accurate inventory levels of pharmaceutical supplies and medications.
- Set up and modified patient profiles to include current medications, insurance details, and processed prescription orders using pharmacy management software efficiently.
Administrative Agent
Montreal University Hospital Center CHUM
Montreal, Qc, Canada
09.2022 - 06.2024
- Answered patient phone calls, and coordinated patient appointment scheduling to optimize workflow and minimize wait times.
- Managed medical records using electronic health record systems, ensuring data accuracy, and confidentiality.
- Trained new staff on operational protocols and software applications, fostering a knowledgeable team environment.
Administrative Agent
CIUSSS Du Centre-Sud-de-l’Ile-de-Montréal,
Montreal, Qc, Canada
08.2022 - 10.2022
- Received, directed, registered, and updated the files of patients presenting for a COVID-19 or monkeypox vaccine.
Pharmacy Technician
Familiprix Denis Ruel and Isabelle Beaudry
Montreal, Qc, Canada
07.2022 - 10.2022
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Processed prescription orders using pharmacy management software efficiently.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Provided exceptional customer service and built very good relationships with both new and returning patients at the pharmacy counter.
Administrative Agent
CIUSSS of East Montreal Island
Montreal,Qc, Canada
08.2021 - 10.2021
- Contacted patients to schedule appointments for endoscopic examinations and to give them instructions to follow before their endoscopy.
Pharmacy Technician
CIUSSS Du Centre-Sud-de-l’Ile-de-Montréal,
Montreal, Qc, Canada
04.2021 - 10.2021
- Helped the pharmacist prepare, stock, and administer Covid-19 vaccine.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature.
- Organized and maintained the cleanliness of work areas.
Pharmacy Technician
UMANICO, Division Pharma
Montreal, Qc, Canada
05.2021 - 08.2021
- Processed prescription orders using pharmacy management software efficiently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Technical Support Agent
Ebox
Longueuil, Qc, Canada
04.2019 - 07.2021
- Answered over 50 customer calls per day, and provided outstanding after-sales service.
- Resolved customers' technical problems.
- Documented support interactions in ticketing systems, maintaining accurate records of customer communications.
Pharmacist Specialist in Hemobiology and Blood T
Mohamed Boudiaf
Ouargla, Algeria
04.2016 - 04.2018
- Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
- Identified and resolved unexpected results, directing secondary testing measures, or collection efforts.
- Performed pre-analytical, analytical, and post-analytical processing procedures.
- Ensured the quality performance of labile blood products.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
Residency in Hemobiology and Blood Transfusion
CHU Neddir Mohamed
Tizi-Ouzou, Algeria
12.2011 - 02.2016
- Completed a five-year advanced theoretical and clinical training program in hematology and blood transfusion.
- Participated in lab training programs offered to medical technologists and pharmacy students.
- Worked with clinical teams on study site visits and protocol training.
- Specialized in conducting hematology tests with accuracy and precision.
Education
Professional Sudies Diploma - Informatics
Teccart Institute
Montreal, Canada08-2019
Medical Specialized Degree - Hemobiology And Blood Transfusion
MOULOUD MAMMERI University
Tizi-Ouzou, Algeria02-2016
Doctor of Pharmacy - Pharmaceutical Sciences
MOULOUD MAMMERI University
Tizi-Ouzou, Algeria07-2010
High School Diploma -
Fatma N'Soumer Hight School
Tizi-Ouzou, Algeria06-2005
Skills
- Problem-solving skills
- Team collaboration
- Patient, empathic, and attentive to others' needs
- Confidentiality
- Workflow optimization
- Attention to detail
- Advanced math skills and Pharmaceutical calculations
Certification
- Stool parasitology, Laboschool, Algeria - May 2022
- Spermiology, Artifact school, Algeria- June 2022
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Professional Working
Timeline
Pharmacy Technician
Familiprix Denis Ruel
07.2024 - 12.2024
Administrative Agent
Montreal University Hospital Center CHUM
09.2022 - 06.2024
Administrative Agent
CIUSSS Du Centre-Sud-de-l’Ile-de-Montréal,
08.2022 - 10.2022
Pharmacy Technician
Familiprix Denis Ruel and Isabelle Beaudry
07.2022 - 10.2022
Administrative Agent
CIUSSS of East Montreal Island
08.2021 - 10.2021
Pharmacy Technician
UMANICO, Division Pharma
05.2021 - 08.2021
Pharmacy Technician
CIUSSS Du Centre-Sud-de-l’Ile-de-Montréal,
04.2021 - 10.2021
Technical Support Agent
Ebox
04.2019 - 07.2021
Pharmacist Specialist in Hemobiology and Blood T
Mohamed Boudiaf
04.2016 - 04.2018
Residency in Hemobiology and Blood Transfusion
CHU Neddir Mohamed
12.2011 - 02.2016
Professional Sudies Diploma - Informatics
Teccart Institute
Medical Specialized Degree - Hemobiology And Blood Transfusion
MOULOUD MAMMERI University
Doctor of Pharmacy - Pharmaceutical Sciences
MOULOUD MAMMERI University
High School Diploma -
Fatma N'Soumer Hight School