NOUR HOUDA HOCINE
Bristol,CT
Summary
Dedicated and responsible professional, deeply committed to patient health and well-being. Over 7 years of experience in the medical field and more than 3 years in customer service have helped me develop strong analytical and problem-solving skills, as well as the ability to work both independently and as part of team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Familiprix Denis Ruel
07.2024 - 12.2024
- Assisted pharmacists in preparing and dispensing medications to patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained accurate inventory levels of pharmaceutical supplies and medications.
- Set up and modified patient profiles to include current medications, insurance details, and processed prescription orders using pharmacy management software efficiently.
Administrative Agent
Montreal University Hospital Center CHUM
09.2022 - 06.2024
- Answered patient phone calls, and coordinated patient appointment scheduling to optimize workflow and minimize wait times.
- Managed medical records using electronic health record systems, ensuring data accuracy, and confidentiality.
- Trained new staff on operational protocols and software applications, fostering a knowledgeable team environment.
Administrative Agent
CIUSSS Du Centre-Sud-de-l’Ile-de-Montréal,
08.2022 - 10.2022
- Received, directed, registered, and updated the files of patients presenting for a COVID-19 or monkeypox vaccine.
Pharmacy Technician
Familiprix Denis Ruel and Isabelle Beaudry
07.2022 - 10.2022
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Processed prescription orders using pharmacy management software efficiently.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Provided exceptional customer service and built very good relationships with both new and returning patients at the pharmacy counter.
Administrative Agent
CIUSSS of East Montreal Island
08.2021 - 10.2021
- Contacted patients to schedule appointments for endoscopic examinations and to give them instructions to follow before their endoscopy.
Pharmacy Technician
CIUSSS Du Centre-Sud-de-l’Ile-de-Montréal,
04.2021 - 10.2021
- Helped the pharmacist prepare, stock, and administer Covid-19 vaccine.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature.
- Organized and maintained the cleanliness of work areas.
Pharmacy Technician
UMANICO, Division Pharma
05.2021 - 08.2021
- Processed prescription orders using pharmacy management software efficiently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Technical Support Agent
Ebox
04.2019 - 07.2021
- Answered over 50 customer calls per day, and provided outstanding after-sales service.
- Resolved customers' technical problems.
- Documented support interactions in ticketing systems, maintaining accurate records of customer communications.
Pharmacist Specialist in Hemobiology and Blood T
Mohamed Boudiaf
04.2016 - 04.2018
- Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
- Identified and resolved unexpected results, directing secondary testing measures, or collection efforts.
- Performed pre-analytical, analytical, and post-analytical processing procedures.
- Ensured the quality performance of labile blood products.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
Residency in Hemobiology and Blood Transfusion
CHU Neddir Mohamed
12.2011 - 02.2016
- Completed a five-year advanced theoretical and clinical training program in hematology and blood transfusion.
- Participated in lab training programs offered to medical technologists and pharmacy students.
- Worked with clinical teams on study site visits and protocol training.
- Specialized in conducting hematology tests with accuracy and precision.
Education
Professional Sudies Diploma - Informatics
Teccart Institute
Montreal, Canada08-2019
Medical Specialized Degree - Hemobiology And Blood Transfusion
MOULOUD MAMMERI University
Tizi-Ouzou, Algeria02-2016
Doctor of Pharmacy - Pharmaceutical Sciences
MOULOUD MAMMERI University
Tizi-Ouzou, Algeria07-2010
High School Diploma -
Fatma N'Soumer Hight School
Tizi-Ouzou, Algeria06-2005
Skills
- Problem-solving skills
- Team collaboration
- Patient, empathic, and attentive to others' needs
- Confidentiality
- Workflow optimization
- Attention to detail
- Advanced math skills and Pharmaceutical calculations
Certification
- Stool parasitology, Laboschool, Algeria - May 2022
- Spermiology, Artifact school, Algeria- June 2022
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Professional Working
Timeline
Pharmacy Technician
Familiprix Denis Ruel
07.2024 - 12.2024
Administrative Agent
Montreal University Hospital Center CHUM
09.2022 - 06.2024
Administrative Agent
CIUSSS Du Centre-Sud-de-l’Ile-de-Montréal,
08.2022 - 10.2022
Pharmacy Technician
Familiprix Denis Ruel and Isabelle Beaudry
07.2022 - 10.2022
Administrative Agent
CIUSSS of East Montreal Island
08.2021 - 10.2021
Pharmacy Technician
UMANICO, Division Pharma
05.2021 - 08.2021
Pharmacy Technician
CIUSSS Du Centre-Sud-de-l’Ile-de-Montréal,
04.2021 - 10.2021
Technical Support Agent
Ebox
04.2019 - 07.2021
Pharmacist Specialist in Hemobiology and Blood T
Mohamed Boudiaf
04.2016 - 04.2018
Residency in Hemobiology and Blood Transfusion
CHU Neddir Mohamed
12.2011 - 02.2016
Professional Sudies Diploma - Informatics
Teccart Institute
Medical Specialized Degree - Hemobiology And Blood Transfusion
MOULOUD MAMMERI University
Doctor of Pharmacy - Pharmaceutical Sciences
MOULOUD MAMMERI University
High School Diploma -
Fatma N'Soumer Hight School