Novera Rashid Khan
New York
Summary
Dynamic professional excelling in aligning guest satisfaction with business objectives. Highly organized in overseeing check-in and check-out processes while effectively coordinating services among diverse teams. Strong multitasking abilities complemented by excellent planning and communication skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Anntremet
New York
03.2023 - Current
- Greeted clients and visitors warmly to create positive first impressions.
- Managed multi-line phone systems, directing calls efficiently to appropriate departments.
- Handled incoming mail and packages, ensuring prompt distribution to relevant personnel.
- Responded to client inquiries with clear information about services, enhancing client understanding.
- Organized reception area to facilitate efficient guest processing and quick attention.
- Proposed innovative ideas that improved team collaboration and reception service quality.
Pastry Chef & Customer Service Associate
Aux Merveilleux De Fred
New York
09.2024 - 03.2026
- Collaborated with team members to streamline pastry production processes, enhancing workflow efficiency.
- Coordinated with front-of-house staff to facilitate timely dessert delivery, enhancing customer satisfaction.
- Analyzed customer feedback data to identify actionable opportunities for improving product offerings.
- Maintained a clean, organized workspace in compliance with health and safety standards.
Education
GED -
General Educational Development (GED)
02-2022
BBA - Digital Marketing
Baruch College
New York, NY07-2026
Skills
- Front desk operations
- Problem resolution
- Continuous learning mindset
- Team collaboration
- Communication skills
- Customer service
- Relationship building
- Flexibility and adaptability
- Cultural awareness
- Technology adaptability
Languages
English
Professional
Hindi
Professional
Bengali
Professional
Timeline
Pastry Chef & Customer Service Associate
Aux Merveilleux De Fred
09.2024 - 03.2026
Front Desk Receptionist
Anntremet
03.2023 - Current
GED -
General Educational Development (GED)
BBA - Digital Marketing
Baruch College