NOVETA N. MORRIS
Team International Group of America, Inc.
Miramar,Florida
11
years of professional experience
Detail-oriented professional with significant experience in customer service, sales, and leadership in both a retail and corporate environment. Strong analytical decision maker with the ability to manage multiple responsibilities and competing priorities. Excellent organizational and communication skills. Motivated to provide the best possible service!
Work History
Sales Associate
9 Months- Assisted clients with product selection, recommending salon retail items based on hair care needs.
- Processed point-of-sale transactions accurately, handling cash, card, and appointment-related purchases.
- Maintained organized retail displays, restocking merchandise and keeping product areas presentable.
- Coordinated with stylists to support service scheduling and client checkout flow.
- Educated customers on product usage, features, and maintenance recommendations.
- Resolved basic customer concerns promptly, supporting positive salon experience.
- Supported daily operations by balancing client service, retail sales, and front desk duties.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Credit & Accounting Manager
10 Years 9 Months- Implement standard operating processes within the accounting department and across teams to facilitate accurate and consistent workflow, enhance productivity and meet audit requirements, evaluate accounting functions, identify control gaps; recommend and implement process improvements. Achieved significant reduction in outstanding receivables and bad debt write offs.
- Thorough understanding of credit analysis, expert in collection and cash/credit application. Manage disputes and chargebacks, achieved 96% recovery from billing errors and chargebacks. Assess risk on current and prospective customers both international and domestic, manage relationship with trade insurance companies. Monitor and adjust credit limits and payment terms according to risk.
- Implement operational controls to eliminate deficiencies and mitigate risk, resulting in 100% audit compliant.
- Manage teams handling accounts-receivable and account-payable functions, including daily, monthly and year-end financial close.
- Package and present documents to domestic and international banks for payment in accordance to letter of credit and open account drafts.
- Identifies revenue upside opportunities, cost cutting initiatives and implement process efficiencies.
Customer Service Representative
8 Months- Managed customer inquiries across phone, email, and chat with accurate, timely responses.
- Coordinated order updates, account changes, and service requests with strong attention to detail.
- Maintained high customer satisfaction through professional support, problem solving, and active listening.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Master of Accounting, M.Acc
Bachelor of Science - Accounting
Honors: Magna cum laude
Professional Certificate - General Business Administration & Leadership
Master of Business Administration (MBA)
expected
Skills
Customer Service
POS Systems
Advance Microsoft Office
Data Entry
Florida Notary Public
Teamwork and collaboration
Multi-tasking strength
Reliable and punctual
Cash handling
Verbal/written communication
Accomplishments
- Selected by senior management internal Life-Safety Coach and Customs Trade Partnership Against Terrorism (CTPAT) member
- Conducted quarterly and annual department inspection to ensure OSHA and CTPAT compliant. Implemented new safety and prevention measures to mitigate work-related injuries., resulting in 70% reduction in new workers-compensation claims.
- Bank of America Star Award and Service of Excellence Recipient.
LEADERSHIP
Bank of America Star Award and Service of Excellence Recipient.
COMMUNITY SERVICE
Susan G. Komen, United Way, Habitat and March of Dimes, Recruited volunteers and campaign for annual Breast Cancer Walk, March of Dimes, Camillus House Shelter, Habitat and United Way events, Mentored Elementary and High school students through Kids and Power of Work Program (KAPOW)
Timeline
Sales Associate
Uppercutz Salon
01.2026 - CurrentRead More
Customer Service Representative
Independent Contractor
05.2025 - 01.2026Read More
Credit & Accounting Manager
Team International Group of America, Inc.
01.2016 - CurrentRead More
Capella University
Master of Business Administration (MBA)
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Colorado Technical University
Professional Certificate from General Business Administration & Leadership
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Colorado Technical University
Bachelor of Science from Accounting
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Nova Southeastern University, Huizenga Graduate School of Business and Entrepreneurship
Master of Accounting, M.Acc
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