Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nsimba Jose

Lewiston,ME

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Stocker

Sheng Grand Angola
Luanda, Luanda
07.2022 - 02.2023
  • Processed returns quickly and accurately according to company policy.
  • Assisted with store displays and window dressing as needed.
  • Monitored expiration dates of perishable items to ensure freshness.
  • Removed outdated products from shelves in accordance with company policy.
  • Participated in physical inventories of stock on hand periodically.
  • Received and processed incoming shipments of merchandise.
  • Stocked shelves with newly arrived products.
  • Organized storage areas for efficient use of space.

Customer Service Representative

China Town Angola
Luanda, Luanda
02.2017 - 06.2022
  • Implemented innovative methods for streamlining the customer service process.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

Universidade Gregorio Semedo
Luanda/Angola
02-2021

High School Diploma -

Colegio Ezri Angola
Luanda/Angola
12-2014

Skills

  • Customer service
  • Paperwork Processing
  • Customer Relations
  • Adaptive team player
  • Document Control
  • Technical Support
  • Complaint resolution
  • Account updating
  • Appointment Scheduling

Languages

Portuguese
Professional
Lingala
Professional

Timeline

Stocker

Sheng Grand Angola
07.2022 - 02.2023

Customer Service Representative

China Town Angola
02.2017 - 06.2022

Universidade Gregorio Semedo

High School Diploma -

Colegio Ezri Angola

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Nsimba Jose