Nubia Cisneros
Bermuda Dunes
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Springhill Suites By Marriott
Palm Desert, California
08.2026 - Current
- Welcomed guests at Tommy Bahama Miramonte Resort and Spa front desk.
- Checked in guests using a resort property management system.
- Processed checkouts, folios, and payment transactions accurately.
- Resolved guest concerns with calm, professional service.
- Answered phones, responded to inquiries, and took messages.
- Inputted guest information into the computer system accurately and securely.
- Processed payments accurately and efficiently.
Front Desk Agent
Tommy Bahama Miramonte Resort and Spa
01.2025 - Current
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests
- Adapted to unexpected challenges such as system outages or emergency situations while maintaining composure and guest satisfaction.
- Ensured accurate billing and payment processing, reducing errors and guest disputes
- Created and managed digital and physical filing systems for records, correspondence, and other material.
Front Desk Receptionist
Marriott
02.2022 - 09.2023
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Operated multi-line telephone system to answer and direct a high volume of calls.
- Recorded critical data in software for accurate tracking of office activities. in Software spreadsheets and ran reports or generated graphs using data.
Sales Representative
Victoria Secret PINK
03.2021 - 01.2022
- Enhanced client satisfaction by promptly addressing concerns and providing exceptional service, leading to increased retention.
- Expanded customer base through cold calling, networking, and relationship building, contributing to revenue growth
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty
- Defined and tracked sales goals to align with company objectives.
Sales Associate
Aldo Shoes
04.2019 - 12.2020
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Cultivated customer relationships, resulting in increased repeat business.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction
- Maintained calm demeanor while effectively managing issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy
- Addressed customer complaints with patience and understanding, helping restore customer confidence.
Education
N/a - Xray Technician
De Anza College
Cupertino, CASkills
- Transaction management
- Payment processing
- Scheduling
- Office administration
- Customer service
- Hospitality services
- Guest relations
- Client communication
- Complaint resolution
- Problem-solving skills
- Attention to detail
- Organizational multitasking
- Telephone etiquette
- Verbal communication
- Listening skills
- Professional courtesy
- Decision-making
Education
Currently attending online school
Languages
Currently attending online school
Timeline
Front Desk Receptionist
Springhill Suites By Marriott
08.2026 - Current
Front Desk Agent
Tommy Bahama Miramonte Resort and Spa
01.2025 - Current
Front Desk Receptionist
Marriott
02.2022 - 09.2023
Sales Representative
Victoria Secret PINK
03.2021 - 01.2022
Sales Associate
Aldo Shoes
04.2019 - 12.2020
N/a - Xray Technician
De Anza College