Numan Ahmed
NEW YORK,New York
Summary
Service-oriented [Job Title] focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
6
6
years of professional experience
Work History
General Manager
Bijoux Lounge NYC
NEW YORK, New York
06.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Guided management and supervisory staff to promote smooth operations.
Assistant General Manager
Serafinarestaurantgroup
New York, New York
04.2019 - 06.2023
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Maintained accurate records of employee attendance, payroll information, sales figures.
Manager
The Pod Hotel
New York, New York
02.2018 - 01.2019
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
BBA - Business
Metropolitan University
Sylhet,Bangladesh12-2002
Skills
- Staff Supervision
- Customer Retention
- Advertising and marketing
- Business Administration
- Account Management
- P&L Management
- Customer Relationship Management
- Workflow Planning
Timeline
General Manager
Bijoux Lounge NYC
06.2023 - Current
Assistant General Manager
Serafinarestaurantgroup
04.2019 - 06.2023
Manager
The Pod Hotel
02.2018 - 01.2019
BBA - Business
Metropolitan University
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