Numan Hussain
Jamaica
Summary
Store Manager with 2+ years of experience in retail and customer service, currently leading operations at Boost Mobile. Known for driving phone and service plan sales, handling high customer volume, and supporting team performance on the sales floor. Brings a strong work ethic, clear communication, and the ability to stay calm under pressure while delivering a positive customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Boost Mobile
Jamaica
03.2024 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Sold phones and service plans with strong emphasis on customer satisfaction.
- Supported team members in achieving sales goals and enhancing customer experiences.
- Maintained high energy and enthusiasm to drive team performance and individual success.
Crew Member
Dunkin Donuts
Manhattan
06.2023 - 08.2023
- Delivered exceptional guest service while managing cashier operations and customer interactions efficiently.
- Addressed customer complaints professionally to enhance satisfaction and loyalty.
- Maintained well-stocked items and fostered a friendly atmosphere for improved guest experience.
- Monitored food safety and sanitation standards to ensure compliance with company and regulatory guidelines.
Assistant
MTA NYC Transit
Queens
06.2022 - 08.2022
- Assisted in-store customers with professionalism and efficiency, ensuring satisfaction.
- Managed customer inquiries by answering questions and resolving issues promptly.
- Facilitated communication between departments, ensuring timely resolution of issues and cohesive service delivery.
- Established workflow for office processes, improving task completion speed and team collaboration.
Education
Associate of Applied Business - Minor in Economics, Business
Queensborough Community College
Bayside, NY06-2026
High School Diploma - Queens
William Cullen Bryant High School
Queens06-2023
Skills
- Customer service and guest services
- Upselling and product knowledge
- Time management and organizational skills
- Communication skills and computer proficiency
- Cashiering and sales expertise
- Leadership and team leadership
- Sales analysis and problem solving
- Relationship building
- Inventory management
Languages
English
Native/ Bilingual
Bengali
Native/ Bilingual
Hindi
Limited
Spanish
Limited
Certification
- Drivers license
Timeline
Store Manager
Boost Mobile
03.2024 - Current
Crew Member
Dunkin Donuts
06.2023 - 08.2023
Assistant
MTA NYC Transit
06.2022 - 08.2022
Associate of Applied Business - Minor in Economics, Business
Queensborough Community College
High School Diploma - Queens
William Cullen Bryant High School