Nurhayati Antieca Dewi Voss
North Fort Myers,FL
Summary
Dynamic professional with extensive experience in customer-facing roles. Proven ability to prioritize service and collaborate with team members to enhance overall service quality, resulting in improved customer satisfaction and loyalty.
Overview
24
24
years of professional experience
Work History
Server
Ginger Bistro
10.2022 - Current
- Managed multiple tables efficiently, prioritizing customer needs and satisfaction.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new servers on restaurant policies and service protocols.
- Handled cash register operations, ensuring accurate transactions and end-of-shift reconciliation.
Sales Associate
David Bridal
08.2017 - 02.2020
- Assisted customers in selecting bridal gowns and accessories, ensuring personalized service.
- Maintained knowledge of current inventory, facilitating informed recommendations to clients.
- Implemented visual merchandising strategies to enhance store presentation and customer experience for upselling and cross selling products effectively
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to achieve sales targets and improve overall store performance.
Sales Associate
Payless Shoe Source
05.2015 - 08.2017
- Trained new sales associates on product knowledge and customer engagement strategies.
- Resolved customer inquiries and concerns promptly, enhancing satisfaction and retention rates.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products effectively.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Marketing Representative
Pacific Healthcare Holdings
02.2007 - 08.2012
- Developed and determent targeted marketing campaigns to enhance brand awareness and drive patient engagement.
- Analyzed market trends and competitor strategies to inform strategic decision-making for service offerings for Indonesia market.
- Collaborated with cross-functional teams to execute promotional initiatives and improve customer outreach.
- Managed the marketing efforts, including social media, email campaigns, and promotion updates.
- Established relationships with Indonesia community partners to expand outreach efforts and promote health services effectively.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
Marketing Executive
Global Health Care & Assistance
01.2003 - 01.2007
- Conducted market research to identify consumer trends and inform strategic decision-making.
- Collaborated with cross-functional teams to create cohesive messaging across various platforms.
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Planned and executed events and marketing programs to increase qualified leads.
Education
Facial Specialist - Facial Specialist
Institute For Medical Aesthetic And Laser, IMAGE
Fort Myers, FL07-2026
High School Diploma -
Indonesia High School
Jakarta, Indonesia 05-1995
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Team player
- Adaptable and flexible
- Positive and professional
- Service prioritization
- Performance improvement
Languages
Indonesian
Native or Bilingual
English
Professional Working
Timeline
Server
Ginger Bistro
10.2022 - Current
Sales Associate
David Bridal
08.2017 - 02.2020
Sales Associate
Payless Shoe Source
05.2015 - 08.2017
Marketing Representative
Pacific Healthcare Holdings
02.2007 - 08.2012
Marketing Executive
Global Health Care & Assistance
01.2003 - 01.2007
Facial Specialist - Facial Specialist
Institute For Medical Aesthetic And Laser, IMAGE
High School Diploma -
Indonesia High School