Summary
Overview
Work History
Education
Skills
Timeline
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Nwabuno Alamah

Clinton,MD

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

CVS Pharmacy
08.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.

Nurse Assistant

Sisom Osia Md Gateway Medical Center
01.2022 - 11.2022
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives

Education

Bachelor of Science - Computer Science And Communications

University of Maryland - Baltimore County
Baltimore, MD
12.2025

High School Diploma -

Sacred Heart College
Nigeria Lagos
12.2020

Skills

  • Merchandise Orders and Exchanges
  • Product Knowledge
  • POS Systems and Ordering Platforms
  • Instrumentation Specification
  • Leadership
  • Strong work ethic
  • Analytical/quantitative skills
  • Initiative Detail-oriented Flexibility/adaptability
  • Inbound and outbound calling
  • Self-direction
  • Cross-functional team collaboration

Timeline

Customer Service Associate

CVS Pharmacy
08.2022 - Current

Nurse Assistant

Sisom Osia Md Gateway Medical Center
01.2022 - 11.2022

Bachelor of Science - Computer Science And Communications

University of Maryland - Baltimore County

High School Diploma -

Sacred Heart College

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Nwabuno Alamah