Nya Buckley
Cleveland,OH
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes effective communication techniques to enhance sales and promote customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
Nordstrom Rack
03.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor by restocking merchandise and ensuring displays were visually appealing.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained professional and effective customer service while in a busy, high volume situation.
Assistant Women's Basketball Coach
Hawken Upper School
10.2024 - 03.2025
- Developed training programs to enhance player skills and performance on the court.
- Assisted in game strategy development, contributing to team success during competitions.
- Mentored student-athletes in personal development and sportsmanship principles.
- Coordinated practice schedules, ensuring efficient use of gym facilities and resources.
- Collaborated with head coach to implement season goals, maximizing team potential and cohesion.
- Organized community outreach initiatives to promote women's basketball within the school and local area.
- Provided individualized skill development sessions for athletes, enabling them to reach their full potential on the court.
- Assisted with fundraising events that generated financial support for the women''s basketball program.
- Collaborated with athletic trainers and sports medicine staff to develop injury prevention strategies and ensure proper medical care for athletes.
- Led strength and conditioning sessions that promoted peak physical fitness among athletes throughout the season.
Cashier/Fry Cook
Raising Canes Chicken Fingers
05.2022 - 01.2025
- Processed customer transactions accurately and efficiently, ensuring quick service during peak hours.
- Maintained clean and organized workstations to enhance customer experience and operational efficiency.
- Assisted in training new cashiers on point-of-sale systems and company policies for seamless onboarding.
- Resolved customer inquiries and complaints with professionalism, fostering positive relationships and repeat business.
- Collaborated with team members to manage inventory levels, reducing stock discrepancies through diligent tracking.
- Led team initiatives to streamline checkout processes, enhancing speed of service during busy shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
Summer Camp Counselor
City of Euclid
06.2021 - 08.2023
- Supervised daily activities, ensuring safety and engagement for all campers.
- Developed and implemented fun, educational programs that promoted teamwork and creativity.
- Facilitated communication between campers, parents, and staff to address concerns effectively.
- Trained new counselors on camp policies, emergency procedures, and activity facilitation skills.
- Organized special events and field trips, enhancing the overall camp experience for participants.
- Collaborated with team members to refine operational processes for better resource management during camps.
- Worked with children of varying age, interest, skill, and developmental levels.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
Fashion Design Intern
Ci Sews
09.2020 - 05.2022
- Designed original garment patterns using CAD software to enhance design accuracy.
- Collaborated with senior designers on fabric selection, ensuring alignment with seasonal trends.
- Assisted in creating technical specifications for production teams, improving communication and efficiency.
- Conducted market research to identify emerging fashion trends, informing design direction and product development.
- Led fittings and provided constructive feedback to designers, ensuring alignment with client expectations and brand standards.
- Gained industry experience through hands-on participation in fashion shows, photoshoots, and showroom preparations.
- Fielded phone calls during fashion designer absences, answering questions, and taking messages.
Education
High School Diploma -
Cuyahoga Community College
Cleveland, Ohio, OHHigh School Diploma -
Villa Angela St. Joseph High School
Cleveland, OH05-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Cash handling
- Flexible schedule
- Verbal/written communication
- Merchandise display
- Proficient in Microsoft, Excel and Web Platforms
Languages
English
Full Professional
Timeline
Sales Associate
Nordstrom Rack
03.2025 - Current
Assistant Women's Basketball Coach
Hawken Upper School
10.2024 - 03.2025
Cashier/Fry Cook
Raising Canes Chicken Fingers
05.2022 - 01.2025
Summer Camp Counselor
City of Euclid
06.2021 - 08.2023
Fashion Design Intern
Ci Sews
09.2020 - 05.2022
High School Diploma -
Cuyahoga Community College
High School Diploma -
Villa Angela St. Joseph High School