NYALISE SANTIAGO
Kissimmee,FL
Summary
Customer-Focused Professional experienced in hospitality and medical reception. Delivered exceptional guest relations and communication through effective customer service, appointment scheduling, and payment processing. Committed to enhancing operations and customer interactions while pursuing a college education.
Overview
5
5
years of professional experience
Work History
Server
Gators Dockside
Kissimmee, FL
01.2026 - Current
- Delivered exceptional customer service, fostering guest satisfaction and loyalty.
- Took food and drink orders accurately using POS system
- Described menu items, specials, and allergen details to guests
- Processed payments and closed checks at table
- Welcomed guests, reinforcing hospitality standards to create positive dining experience
Server
Cheddar scratch kitchen
01.2026 - Current
- Addressed customer questions, complaints, or special requests to enhance satisfaction
- Processed payments and closed checks at table
- Took food and drink orders accurately, ensuring efficient service using POS system
- Executed payment transactions using various methods and closed checks at table
- Maintained clean, organized sections and stocked service stations
Host
Outback Steakhouse
Orlando, Florida
03.2025 - 12.2025
- Greeted guests at Outback Steakhouse and managed warm first impressions.
- Managed waitlists, reservations, and seating flow during busy service periods.
- Answered phone calls and handled guest inquiries with clear communication.
- Maintained host stand, lobby, and entrance areas clean and organized.
- Resolved guest concerns calmly and supported positive dining experiences.
Host
Joes Crab Shack
Orlando, Florida
12.2023 - 01.2025
- Greeted guests and managed warm first impressions.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Managed waitlists, reservations, and seating flow during busy service periods.
- Processed carryout orders and directed guests to pickup areas.
- Contributed to team efforts by accomplishing related tasks.
- Organized waitlists during peak hours to ensure smooth guest flow, reservations, and seating flow during busy service periods.
- Contributed to team efforts by accomplishing related tasks as needed.
Cashier
Chick-fil-A
Orlando, FL
12.2021 - 10.2023
- Greeted guests and took orders, ensuring positive dining experience.
- Maintained clean counter and dining area, enhancing guest satisfaction.
- Assembled drink orders and packaged meals for dine-in and drive-thru guests.
- Processed cash, card, and mobile payments accurately, ensuring smooth transactions.
- Resolved guest questions and concerns with calm, professional communication.
Education
Associate of Applied Science - Occupational Therapy
Valencia College
Kissimmee, FL 08.2025 -
Skills
- Payment processing
- Reservation management
- Customer interactions
- Guest relations
- Customer Service
- Time management
- Attention to detail
- Conflict resolution
- Teamwork
- Communication
Timeline
Server
Gators Dockside
01.2026 - Current
Server
Cheddar scratch kitchen
01.2026 - Current
Associate of Applied Science - Occupational Therapy
Valencia College
08.2025 -
Host
Outback Steakhouse
03.2025 - 12.2025
Host
Joes Crab Shack
12.2023 - 01.2025
Cashier
Chick-fil-A
12.2021 - 10.2023