Nyana Smith
Summary
As an employee, I'm someone who always wants to get the job done correctly and efficiently. My past experience and eagerness to get the job done makes me the perfect candidate for the position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Qdoba Mexican Eats
Wyoming, MI
01.2023 - Current
- Ensured staff was properly trained on all aspects of their job duties.
- Monitored 2-4 employees' performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports nightly.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Team Member
Qdoba Mexican Eats
Wyoming, MI
03.2021 - 01.2023
- Provided customer service support to ensure satisfaction.
- Made and executed prep lists of 5-10 food items a shift
- Cleaned kitchen areas, equipment, and utensils.
- Stocked supplies, such as food, dishes, utensils, and cleaning materials.
- Maintained cleanliness standards for all service areas, including the dining room, kitchen, and storage areas.
- Ensured that all foods were prepared according to health department regulations.
Education
Bachelor of Arts - Political Science
Eastern Michigan University
Ypsilanti, MI08-2027
Associate of Arts -
Grand Rapids Community College
Grand Rapids, MI04-2023
Skills
- Customer Service Management
- Team Supervision
- Safety processes and procedures
- Problem-Solving
- Computer skills: Microsoft Word, Outlook
Certification
- Certified shift lead on January 26, 2023
Timeline
Shift Leader
Qdoba Mexican Eats
01.2023 - Current
Team Member
Qdoba Mexican Eats
03.2021 - 01.2023
Bachelor of Arts - Political Science
Eastern Michigan University
Associate of Arts -
Grand Rapids Community College
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