Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Richardson

Charlotte,NC

Summary

Support-focused professional with background as Client Support Representative. Features customer service expertise, technical troubleshooting skills, and ability to manage multiple tasks simultaneously. Known for resolving client issues effectively and building strong relationships with clients to foster loyalty. Previous work has resulted in improved client satisfaction ratings and streamlined support processes.

Overview

6
6
years of professional experience

Work History

Dispatcher

Dilling
Charlotte, NC
11.2024 - Current
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.

Security Manager

GardaWorld Security
Charlotte, NC
09.2022 - 06.2023
  • Documented all aspects of IT Security including but not limited to policies, procedures and best practices.
  • Collaborated with internal teams and external consultants on projects relating to compliance standards.
  • Investigated security incidents to determine root cause, impact, and recommend remediation plans.

Customer Service Representative

Ttec (TeleTech)
Charlotte, NC
05.2019 - 09.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • HealthCare Solutions

Education

Bachelor of Arts - Communications

George Mason University
Fairfax, VA
05.2020

Skills

  • Effective communication
  • Conflict resolution
  • Client relationship management
  • Strong work ethic
  • Brand advocacy
  • Reliability

Timeline

Dispatcher

Dilling
11.2024 - Current

Security Manager

GardaWorld Security
09.2022 - 06.2023

Customer Service Representative

Ttec (TeleTech)
05.2019 - 09.2022

Bachelor of Arts - Communications

George Mason University
Sabrina Richardson