Nydidi Barnes
Omaha,NE
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Cashier
Megasaver
Omaha, Nebraska
05.2024 - 09.2024
- Used suggestive selling techniques to promote add-on sales.
- Resolved customer complaints professionally in accordance with company policy.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered customer inquiries regarding store policies and procedures.
Cashier
Caseys General Stores Inc
Omaha, NE
10.2022 - 07.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered customer inquiries regarding store policies and procedures.
- Answered phone calls to assist customers with questions and orders.
Customer Service Representative
I2c
Omaha, NE
04.2022 - 07.2022
- Identified fraudulent activity on accounts and reported it to management promptly.
- Advised customers on how best to use bank products and services for their needs.
- Processed deposits, withdrawals, transfers, payments, and check cashing.
- Answered questions about bank products and services to help customers make informed decisions.
Customer Service Representative
Metlife
Omaha, NE
01.2021 - 04.2021
- Ensured that all decisions were made in accordance with applicable laws, regulations, and policies.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Conducted interviews with claimants, employers, physicians, witnesses, and other third parties to obtain information relevant to a claimant's disability claim.
- Provided assistance and guidance to claimants regarding the completion of paperwork and forms related to their claim.
Customer Service Representative
Bank of the West
Omaha, Nebraska
12.2019 - 06.2020
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated databases with new and modified customer data.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
- Processed wire transfers in accordance with established policies and procedures.
- Maintained records of customer accounts including transactions and balances.
Education
High School Diploma -
Northwest High School
Omaha, NE05-2018
Skills
- Account updating
- Complaint resolution
- Scheduling
- POS systems expert
- Payment processing
- Skype
- Product knowledge
- Money handling
- Decision-making
- Order fulfillment
- Dispute resolution
- Strong teamwork
- Microsoft outlook
- Call triaging
Timeline
Cashier
Megasaver
05.2024 - 09.2024
Cashier
Caseys General Stores Inc
10.2022 - 07.2023
Customer Service Representative
I2c
04.2022 - 07.2022
Customer Service Representative
Metlife
01.2021 - 04.2021
Customer Service Representative
Bank of the West
12.2019 - 06.2020
High School Diploma -
Northwest High School