Nyesha Staley
Raleigh
Summary
Sales professional skilled in client acquisition and retention, consistently driving revenue growth and surpassing sales goals. Known for building strong relationships and adapting to evolving market conditions. Collaborative team player focused on delivering results and supporting colleagues to achieve collective objectives.
Customer-oriented Sales Professional with 12 years of retaining top accounts and growing profit channels. Persuasive and self-motivated with expertise in relationship management, product development and pricing strategy. Well-versed in evaluating and revealing client needs to develop solutions. Excellent proficiency in strategic planning and cultivating partnerships.
Overview
25
25
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
Morrisville, NC
07.2024 - Current
- Securing high profile events, important figures and anything that impacts the transportation industry.
- Collaborated with law enforcement agencies to enhance transportation safety protocols and response strategies.
- Identify dangerous objects in baggage, cargo and on passengers
- Searching and performing pat downs and searching property.
- Controlling/managing terminal entry and exit points.
- Identifying and preventing potential threats to transportation security.
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
Senior Benefits Consultant
GoHealth
Chicago, IL
07.2019 - Current
- Analyzed client data to identify trends, improving benefit offerings and decision-making processes.
- Collaborated with cross-functional teams to streamline benefits administration and compliance procedures.
- Evaluated industry trends to recommend enhancements in benefit packages for competitive advantage.
- Streamlined annual open enrollment period by creating user-friendly online platforms for prospects to select their preferred benefit options.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of relevant laws and updating internal policies accordingly.
Sales Professional IV
Red Ventures
Fort Mill, SC
06.2015 - 07.2019
- Managed customer calls effectively and efficiently in a complex, fast-paced call center environment, transitioned inquiries into new customers.
- Met/exceeded sales expectations and standards every quarter by leading the center top 20% or more consistently since being employed.
- Launched new businesses and recruited new employees while leading the team in the call center
- Managing a group of 5-8 trainees to ensure goal metrics were met.
- Awarded top 10% agent 4 years in a row
- Maintained awareness of team capabilities and provided recommendations for training or upselling.
- Trained and mentored junior sales staff, fostering a culture of continuous improvement and excellence.
Assistant Manager
Foot Locker INC
Pineville, NC
08.2009 - 06.2019
- Coached, and motivated my team to drive sales.
- Ensured high levels of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers to provide excellent sales service.
- Experienced with analyzing internal workflow process to identify areas of enhancement, developed and implemented business development plans, and assessing business requirements.
- Contributed to a positive and inclusive work environment.
- Final hiring decision, pending executive approval, and effectively managing the hiring team throughout the recruiting process. Determining details of the position and extending the job offer.
- Fostered an environment that encouraged critical thinking and supported adaptability in unpredictable in situations in lost prevention.
- Promoted constructive dialogue and embraced diverse perspectives while proactively addressing potential conflicts to prevent counterproductive outcomes.
02L, 92Y Supply specialist
US Army National Guard
Charlotte Amalie, VI
07.2000 - 07.2009
- Military Police for 9/11 at Cyril King Airport-Dec 2002 to Jun-2003 MPs play a crucial role in conducting traffic control, corrections, security and mobility support.
- Supply Specialist-supervising and maintaining all Army supplies and equipment
- Army Band-Supervises an instrumental section and plays an instrument.
Education
High school diploma or equivalent -
Ivanna Eudora Kean High School
Charlotte Amalie, VI06.2000
Skills
- Call center operations
- Collaborative team management
- Proficient in conflict management
- Team development
- Client engagement skills
- Sales approach optimization
- Skilled in conflict resolution through negotiation
- Sales expertise
- Revenue growth initiatives
- Closing techniques
- Customer relationship building
- Sales closing
Timeline
Transportation Security Officer
Department of Homeland Security
07.2024 - Current
Senior Benefits Consultant
GoHealth
07.2019 - Current
Sales Professional IV
Red Ventures
06.2015 - 07.2019
Assistant Manager
Foot Locker INC
08.2009 - 06.2019
02L, 92Y Supply specialist
US Army National Guard
07.2000 - 07.2009
High school diploma or equivalent -
Ivanna Eudora Kean High School