Nygeria Turner
Birmingham,Al
Summary
I am a motivated, committed recent psychology graduate seeking a highly fulfilling career in an exciting and supportive environment where I can apply my skills and knowledge to support business growth while remaining receptive to understanding clients' needs and preferences in order to offer suitable solutions.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TZ Insurance Solutions LLC
10.2024 - 12.2024
- Enhanced customer satisfaction by promptly addressing concerns, and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the company website and placing online orders, improving the overall user experience.
- Streamlined call center processes for improved efficiency and reduced wait times.
Team Member
McDonald's
Birmingham, Al
08.2016 - 10.2021
- Greeted customers and processed food orders in a fast, timely manner.
- Operated front-end and window cash registers, and processed transactions with accuracy and efficiency.
- Cleaned and maintained the restaurant, including tasks such as mopping, sweeping, and restocking supplies.
- Adhered to the guidelines and standards for food safety.
Stower/Order Picker
Amazon
Birmingham, Al
07.2020 - 07.2021
- Scanned products and physically placing them in their various bar-coded locations.
- Inspected and/or examined each package to ensure that they were not damaged.
- Maintained a clean and organized warehouse space.
- Operated a handheld scanner to perform duties effectively.
- Followed safety protocols and procedures to prevent accidents and injuries.
Online Grocery Pickup
Walmart
Adamsville, Al
08.2019 - 02.2020
- Maintained a clean stock cooler at all times to provide fresh food items when requested by customers.
- Assisted customers with their online grocery orders, and guaranteed their satisfaction.
- Delivered groceries to customers from the store to their cars.
- Checked the temperature on frozen items to ensure they were properly stored and prepared to maintain the quality of the food.
Education
Bachelor of Science - Psychology
University of Alabama At Birmingham
Birmingham, AL12.2023
Associate of Arts - Psychology
Lawson State Community College
Birmingham, Al05.2021
High School Diploma -
A.H. Parker High School
Birmingham, Al05.2019
Skills
- Problem resolution
- Communication skills
- Leadership
- Teamwork and collaboration
- Time management
- Critical thinking
- Visibility
- Detail-oriented
- Customer service
- Interpersonal skills
- Microsoft Excel
- Google Drive
Reference
Raven Johnson, Small Magic Program Director
205-223-0237 | raven@smallmagic.org
Timeline
Customer Service Representative
TZ Insurance Solutions LLC
10.2024 - 12.2024
Stower/Order Picker
Amazon
07.2020 - 07.2021
Online Grocery Pickup
Walmart
08.2019 - 02.2020
Team Member
McDonald's
08.2016 - 10.2021
Bachelor of Science - Psychology
University of Alabama At Birmingham
Associate of Arts - Psychology
Lawson State Community College
High School Diploma -
A.H. Parker High School
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