Nygerria Caldwell
Columbia,SC
Summary
Customer-focused professional with 10+ years of experience in hospitality, reception, and team leadership. Skilled in administrative support, appointment scheduling, communication, problem-solving, and multitasking. Proficient in office software and committed to providing excellent service while keeping daily operations organized and running smoothly.
Overview
7
7
years of professional experience
Work History
Front of House Manager
Hudson’s Smokehouse
Lexington, SC
11.2022 - 08.2026
- Oversaw front-of-house operations in a fast-paced restaurant environment, helping ensure efficient service and a positive guest experience.
- De-escalated conflicts and resolved service issues while maintaining a welcoming and respectful atmosphere.
- Led team meetings to communicate goals and foster a positive work environment, enhancing staff engagement.
- Coordinated with team members to prioritize tasks and streamline daily operations for consistent service delivery.
- Supported hiring and onboarding processes, ensuring new employees received necessary training and resources.
- Operated a multi-line phone system handling 4 simultaneous incoming lines, routing and responding to inquiries while handling customer concerns with professionalism and sound judgement.
- Developed personalized catering packages based on individual customer preferences, event needs, and service expectations.
- Followed established sanitation procedures and helped maintain a clean, safe, and organized workplace.
Guest Service Agent
Doubletree By Hilton
Columbia, SC
02.2021 - 11.2022
- Managed front desk operations while promptly addressing guest requests and concerns.
- Welcomed guests, assisted with inquiries, and provided professional, courteous service throughout their stay.
- Resolved service issues calmly and professionally, enhancing overall guest satisfaction.
- Coordinated guest requests with team members to facilitate seamless experiences.
- Processed reservations using property management system and booking software.
- Balanced multiple responsibilities while maintaining an organized and welcoming front desk environment.
- Represented the hotel professionally and contributed to a positive first impression for arriving guests.
Front Desk Receptionist
Brazilian Wax Center
Columbia, SC
08.2019 - 02.2021
- Welcomed clients as the first point of contact, providing friendly and professional service.
- Assisted clients with inquiries, ensuring timely resolution of appointment-related needs and service questions.
- Assisted clients with questions, appointment-related needs, and general service inquiries.
- Processed payments accurately, providing clients with receipts and clear financial documentation.
- Helped maintain an organized reception area and a positive, professional atmosphere.
- Managed multiple client-facing responsibilities while remaining attentive to individual needs.
- Collaborated with team members to streamline daily operations and enhance overall client experience.
Education
Blythewood High School
Blythewood, SCSkills
- Point of sale systems
- Scheduling software
- Cash handling
- Front Desk and Reception Operations
- Customer Service and Guest Relations
- Telephone and Email Communication
- Administrative and Organizational Support
- Conflict Resolution and Problem-Solving
- Multitasking and Time Management
- Employee Hiring and Onboarding
- Team Leadership and Collaboration
- Computer Literacy and Data Entry
- Detail Oriented
- Reservation management
Timeline
Front of House Manager
Hudson’s Smokehouse
11.2022 - 08.2026
Guest Service Agent
Doubletree By Hilton
02.2021 - 11.2022
Front Desk Receptionist
Brazilian Wax Center
08.2019 - 02.2021
Blythewood High School