Nyha Kidd
Houston,TX
Summary
Proven to enhance customer satisfaction through exceptional communication and effective multitasking, my experience in the hospitality industry showcases my ability to maintain high accuracy in transactions and foster a welcoming atmosphere. Specializing in customer service and phone etiquette, I excel in fast-paced environments, ensuring guests' comfort and streamlining dining experiences.
Overview
1
1
year of professional experience
Work History
Hostess
Balboa Surf Club
09.2023 - 03.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Cashier/Server Assistant
Homeslice Pizza
10.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Established rapport with customers by providing friendly and attentive service.
- Maintained hygienic dining area, promptly cleaning tables and chairs after guest departures.
Education
Bachelor of Science - Sociology
University of Houston
Houston, TX12.2025
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Exceptional communication
- Guest complaint resolution
- Safe Food Handling
- Teamwork and Collaboration
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
Timeline
Hostess
Balboa Surf Club
09.2023 - 03.2024
Cashier/Server Assistant
Homeslice Pizza
10.2022 - 07.2023
Bachelor of Science - Sociology
University of Houston
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