NYIESHA BELL

• Managed portfolios requiring collaboration with carriers, adjusters, and leadership.
• Led issue resolution by analyzing concerns, identifying root causes, and coordinating internal teams.

• Monitored performance metrics and supported closure projects.
• Strengthened payer and carrier relationships through consistent follow-up and documentation.

• Oversaw high-volume medical malpractice accounts involving claim histories and risk data.

• Analyzed exposure data and loss runs to validate documentation and reduce discrepancies.

• Resolved account-related errors and supported evaluation of claim trends.

• Managed claims-related servicing including loss runs, audits, and discrepancy correction.

• Maintained 98% documentation accuracy and reduced turnaround time by 20%.

• Awarded 90%+ on customer surveys and audits.

• Evaluated applications to prevent claims-related issues and verify accuracy.
• Supported risk protocol improvements, reducing claims-related costs by 15%.

• Managed endorsements, cancellations, and audits with a 20% efficiency gain

• Served as primary contact for billing, service, and claims inquiries.
• Increased office revenue by 25% through effective servicing and documentation.