Nyiquerria Busby
Fort Worth,Texas
Summary
Dynamic and empathetic professional with a proven track record in customer service excellence and patient care, honed at Burlington and Harris Hospital. Expert in cash handling and venipuncture, I consistently enhance customer relations and patient satisfaction. My dedication to problem-solving and team collaboration has led to significant improvements in service delivery and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Burlington
Grapevine, TX
04.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Phlebotomist Technician
Octoplasma
Fort Worth, TX
01.2022 - 05.2023
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
CNA Student
Harris Hospital
Fort Worth, TX
09.2016 - 05.2018
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
- Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
- Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
- Assisted in the implementation of individualized care plans under the supervision of registered nurses or licensed practical nurses.
- Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
- Practiced proper infection control measures to prevent cross-contamination between patients and staff members.
- Supported patient mobility by utilizing appropriate assistive devices such as lifts or gait belts during transfers or ambulation exercises.
- Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.
Education
Certificate - Phlebotomy
Stone Academy
Fort Worth, TX05.2024
Certification - Medical Assistant
Remington College
North Richland Hills, TX01.2020
High School Diploma - Anatomy
Trimble Tech
Fort Worth, TX06.2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Team collaboration
- Customer relations
- Cash register operation
- Written and verbal communication
- Payment processing
- Product restocking
- Product knowledge
- Refunds and exchanges
- Merchandise restocking
- Issue resolution
- Payment collection
- Staff training
- Refund handling
- Guest inquiries
- ID verification
- Sales expertise
- Daily reporting
- Returns processing
- Basic math
- Credit card processing
- Hospitality and accommodation
- Ordering and stocking
- Venipuncture
- Blood sampling
- Medical terminology
- Patient care
- Labeling
- Communication
- Passionate
- Determine
- Data entry
- Specimen
- Honest and dependable
- Problem-solving
Certification
Phlebotomist certification
BLS/CPR certification
Timeline
Cashier
Burlington
04.2023 - Current
Phlebotomist Technician
Octoplasma
01.2022 - 05.2023
CNA Student
Harris Hospital
09.2016 - 05.2018
Certificate - Phlebotomy
Stone Academy
Certification - Medical Assistant
Remington College
High School Diploma - Anatomy
Trimble Tech