Nykeria Carthen-Thomas
Montgomery,AL
Summary
Experienced professional with a diverse background in customer service, food service, sales. Skilled in coaching and training athletes, multitasking in a fast-paced environment, delivering exceptional customer service, and also in a clinical setting. Proficient in various roles including coaching, deliveries, sales lead, brand ambassador, and medical assistant. Strong communication skills with the ability to work well in a team and independently. Proven track record of consistently meeting and exceeding expectations in all positions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Brand Ambassador
American Eagle Outfitters, Inc
10.2023 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Worked with team to achieve sales goals for products.
Sales Associate/Sales Lead
Journeys Kidz
01.2022 - 04.2023
- Started as a Sales Associate and was promoted to Sales Lead
- Assisting customers with purchases, maintaining store appearance, and processing transactions
- Managed efficient cash register operations.
- Supervising and training sales associates, managing inventory, opening and closing the store, and ensuring customer satisfaction
- Contributed to achieving and exceeding sales goals and improving store operations.
Delivery Driver
Marco's Pizza
04.2020 - 08.2020
- Responsibilities included timely and accurate deliveries, planning delivery routes, and maintaining the delivery vehicle
- Possessed strong communication skills and worked collaboratively with team members to ensure efficient restaurant operations and customer satisfaction.
- Operated vehicle safely in highly congested areas with no traffic violations.
Gymnastics Coach
The Armory
01.2016 - 01.2018
- Specialized in coaching toddlers and young children by developing age-appropriate training programs and providing a safe and positive learning environment
- Utilized various teaching techniques to help children learn and retain skills, and maintained regular communication with parents.
Education
Medical Assistant Certification - Medical Assistant
JES Health Services
Montgomery, AL12.2023
Bachelors Degree - Nursing
Tuskegee University
Tuskegee, AL05.2025
Associate of Applied Science - Science and Nursing
Lawson College
Birmingham, AL05.2022
High School Diploma -
Jefferson Davis High School
Montgomery, AL05.2020
Skills
- Customer service
- Communication
- Time management
- Organization
- Attention to detail
- Sales and marketing
- Cash handling and management
- Inventory management
- Route planning and optimization
- Food safety and hygiene
- Team collaboration and leadership
- Problem-solving
- Multitasking
- Training and development
- Conflict resolution
- Recording Vital Signs
- Phlebotomy
- POC
- Ear Irrigation
- EKG Set Up and Monitoring
- Urinalysis/ Lab Skills
- EHR and EMR proficiency
- General clinical skills
- Medication Administration
- Sterile Procedures and Techniques
- CPR Certified
Certification
- CPR
- CCMA
Timeline
Brand Ambassador
American Eagle Outfitters, Inc
10.2023 - Current
Sales Associate/Sales Lead
Journeys Kidz
01.2022 - 04.2023
Delivery Driver
Marco's Pizza
04.2020 - 08.2020
Gymnastics Coach
The Armory
01.2016 - 01.2018
Medical Assistant Certification - Medical Assistant
JES Health Services
Bachelors Degree - Nursing
Tuskegee University
Associate of Applied Science - Science and Nursing
Lawson College
High School Diploma -
Jefferson Davis High School
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