Nykeria Lowe
Atlanta,GA
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Innovative Call Center Representative with 3 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.
Overview
3
3
years of professional experience
Work History
Call Center Customer Service Representative
SRTA Peachpass And Xpress
Atlanta, GA
2021.07 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered over 50 calls per shift to meet fast-paced call center demands.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Responded to customer comments and questions via LiveChat during shifts.
Customer Service Representative
Touchpoint Contact Center
Atlanta, GA
2021.03 - 2021.10
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Call Center Customer Service Representative
Fulton County Voter Registration And Elections
Atlanta, GA
2020.06 - 2021.01
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
Skills
- Multitasking and Prioritization
- Customer Data Confidentiality
- Verbal and Written Communication
- Order and Refund Processing
- Creative Problem Solving
- Responding to Difficult Customers
- Data Entry and Maintenance
- De-escalation Techniques
- Upbeat and Positive Personality
- Understanding Customer Needs
- CRM Software
Timeline
Call Center Customer Service Representative
SRTA Peachpass And Xpress
2021.07 - Current
Customer Service Representative
Touchpoint Contact Center
2021.03 - 2021.10
Call Center Customer Service Representative
Fulton County Voter Registration And Elections
2020.06 - 2021.01