Nyla Alexander Denis
Detail-oriented healthcare administrative professional with a Bachelor of Science in Healthcare Administration and more than six years of customer service experience. Experienced in cardiology front office operations, patient registration, insurance verification, scheduling, HIPAA compliance, and training new team members. Recognized for professionalism, organization, accuracy, and compassionate patient service in fast-paced medical settings.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Work History
Front Desk Receptionist
5 Months- Welcomed and assisted patients, ensuring positive experiences and high satisfaction.
- Register patients and verify demographic and insurance information.
- Scheduled appointments and coordinated provider calendars to optimize patient flow.
- Managed high-volume multi-line telephone system by promptly answering calls and directing inquiries.
- Maintain HIPAA compliance and protect confidential information.
- Collaborated with physicians, nurses, and administrative staff to enhance communication and streamline operations.
- Process referrals and medical documentation.
- Train and support newly hired front desk employees.
Customer Service Associate / Front End Support
5 Years 6 Months- Provided exceptional customer service, ensuring customer satisfaction and loyalty.
- Addressed and resolved customer concerns with professionalism, enhancing customer experience.
- Managed cash and front-end operations with precision, contributing to smooth transactions.
- Assisted with onboarding and training new associates.
- Collaborated effectively with colleagues in a high-energy team setting.