Nyla Hobbs

• Reduced wait times between 20 to 30 patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
• Demonstrated proficiency in administering various medical treatments such as wound dressings, immunizations, and DME supplies.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Maintained accurate electronic health records, ensuring timely updates and thorough documentation of patient interactions.
• Assessed incoming patients quickly and efficiently, determining the appropriate level of care required based on their symptoms.
• Provided emotional support to distressed patients, helping them cope with their illnesses or injuries.
• Administered medications accurately, ensuring proper dosages and adherence to protocols.
• Educated family members and caregivers on patient care instructions.
• Monitored patient reactions after administering medications and injections.

** Village Medical went out of business due to unfavorable conditions. The official close date was 1/5/2024 **

• Sanitized, restocked and organized exam rooms and medical equipment.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collected and documented patient medical information such as blood pressure and weight.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Taught patients about medications, procedures and care plan instructions.
• Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
• Measured patient spirometry.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Performed medical records management, including filing, organizing and scanning documents.

S RB ObGyn, Agape Community Health, Baptist Primary Care

• Explained test results to patients to help each make decisions about lifestyle choices, future healthcare and treatments for gynecologic or obstetric issues.
• Educated patients on specific treatments and care plans.
• Worked closely with nurses to check on patient statuses and needs.
• Consulted with patients on symptoms to help diagnose various gynecologic concerns.
• Kept detailed records of patient treatments and needs throughout medical processes.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.

• Sanitized, restocked and organized exam rooms and medical equipment.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Enhanced each patient outcomes, roughly 15 a day, by providing knowledgeable education on procedures, medications and other physician instructions.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.

• Greeted each visitor and patient upon arrival
• Offered assistance and answered questions to build rapport and retention.
• Answered multi-line phone system and greeted callers enthusiastically
• Maintained clean and organized front desk areas to uphold polished company image

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered 50 to 100 patient telephone calls a day to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.