Nyssa Yang
Jefferson,GA
Summary
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
4
4
years of professional experience
Work History
Shift Manager
Arby's
Jefferson, USA
09.2024 - Current
- Provided coaching and guidance to team members when necessary to improve performance.
- Resolved conflicts between employees or customers in a professional manner.
- Assisted in resolving escalated customer service issues in a timely manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Team Trainer
Arbys Aes
Jefferson , Georgia
07.2024 - 09.2024
- Created individual learning plans to address gaps in employee knowledge and skillsets.
- Maintained up-to-date knowledge of relevant technologies used by the organization.
- Provided guidance to team members on best practices in customer service.
- Documented performance, safety and customer service needs to improve operations.
- Stayed up to date on requirements of all team positions to optimize training.
- Assisted in creating a motivational atmosphere that encouraged team growth.
- Led by example, upholding company policies and exemplifying desired behaviors.
Team Member
Arbys
Jefferson, USA
10.2020 - 07.2024
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Collaborated with team members to maximize productivity and efficiency.
- Identified opportunities for process improvements within the department.
- Provided customer service support to ensure satisfaction.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Participated in training sessions for new employees when needed.
- Participated in team meetings to discuss strategies for improvement.
- Maintained a clean and organized work area throughout shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Developed positive customer relationships through friendly greeting and excellent service.
Education
GED -
Foothills
Skills
- Customer service
- Following instructions
- Team building
- Clear communication
- Verbal and written communication
- Adaptability and flexibility
- Dependability and reliability
- Mentoring and coaching
- Workplace safety
- Equipment maintenance
- Safety
- Relationship building
- Problem-solving
- Computer skills
- Willingness to learn
- Task prioritization
- Quality assurance
- POS systems
References
- Arby's, 4894 US-129, Jefferson, GA, 30549, 706-693-2464, 08/20/20, 05/22/22
Activities
No content available for this section
Timeline
Shift Manager
Arby's
09.2024 - Current
Team Trainer
Arbys Aes
07.2024 - 09.2024
Team Member
Arbys
10.2020 - 07.2024
GED -
Foothills