Nzinga Kantamanto
Philadelphia,PA
Summary
Proactive Guest Service Representative with comprehensive experience in enhancing guest and client satisfaction through exceptional meticulous customer service. Skilled in managing guest inquiries, emergency response, and efficient team training. Bringing strong knowledge in tourism, property security, and effective service protocols. Driven to professionally focused on delivering exceptional support for customer relations and communication.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Marriott International, Inc.
08.2021 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Streamlined check-in and check-out processes for increased and safe efficient guest convenience.
- Improved team efficiency with thorough training on customer service protocols.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
Professional House Cleaner
Self-employeed
07.2018 - 08.2021
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
- Adhered strictly to safety protocols while using chemicals or equipment, minimizing risks of accidents or injuries.
- Assisted clients in maintaining orderliness in their homes by offering periodic organizational consultations.
- Managed inventory of cleaning supplies for optimal usage, reducing waste and saving costs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Education
High School Diploma -
South Philadelphia High School
Philadelphia, PA06.2009
Skills
- Customer Service
- Guest accommodations
- Guest Relations
- Food and Beverage Area Setup
- First Aid Training
- Property Security
- Tourism industry knowledge
- Emergency Response
- Multitasking Abilities
- Active Listening
Charity Work (Protecting the homeless in the winter by providing blankets)
My foundation also known as The Blanket Foundation AKA The Holy Comforters, where I give out blankets to the homeless in the winter all the way up until the spring time.
Timeline
Guest Service Representative
Marriott International, Inc.
08.2021 - Current
Professional House Cleaner
Self-employeed
07.2018 - 08.2021
High School Diploma -
South Philadelphia High School
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