Oanjel Curtusan
Richmond,Virginia
Summary
Results-driven retail professional with over 6 years of experience, demonstrating consistent growth within the industry. Proven ability to quickly learn and solve problems, fostering a more efficient work environment through effective training and management. Dedicated to advancing a professional career with a focus on continuous improvement and making impactful contributions.
Overview
5
5
years of professional experience
Work History
Shift Lead
PlantHouse
09.2021 - Current
- Led and supervised team of employees, ensuring smooth and efficient operation
- Guided, delegated, and motivated team for daily goals and high performance standards.
- Efficiently oversaw daily operations, including opening/closing, staff assignments, and cash handling.
- Trained new hires in company policies, procedures, and best practices for capable workforce.
- Successfully managed employee conflicts and customer complaints to ensure satisfaction and maintain positive work environment.
Front Desk Services
Goldfish Swim School
06.2021 - 09.2021
- Used internal software to process reservations, check-ins and check-outs.
- Collected class deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took class reservations over phone, in person, and via computer for guests and provided confirmation information.
- Initiated outreach through cold calling to generate leads and build business relationships.
Patient Services
Richmond Eye Associates
02.2021 - 06.2021
- Served doctors and technicians by keeping daily schedule current, while communicating any changes.
- Made changes to clinic schedule and reschedule patients as required or requested.
- Travel to satellite locations when doctor's schedules require front office support; adapting to new and different surroundings, equipment and personal.
- Finalize patients check out in course of scheduling for testing, imaging, and follow up appointments both with other specialists and within office.
Style Team Member
Target
11.2018 - 10.2020
- Maintained clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
- Happily guided customers through process of successfully finding their ideal styles.
- Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
Education
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
Richmond, United States12.2023
Skills
- Performance Improvement
- Operations Management
- Decision-Making Capabilities
- Employee Training
- Strong Verbal and Written Communication
- Client Support
- Task Delegation
- Payment Oversight
Timeline
Shift Lead
PlantHouse
09.2021 - Current
Front Desk Services
Goldfish Swim School
06.2021 - 09.2021
Patient Services
Richmond Eye Associates
02.2021 - 06.2021
Style Team Member
Target
11.2018 - 10.2020
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
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