Obed Estime
HIGH TICKET SALES
Lake Worth
Summary
Driven and dedicated, I deliver exceptional customer service through patience, active listening, and problem-solving. Knowledgeable in high-ticket sales and CRM strategies, I am skilled in teamwork, leadership and exceeding expectations. Ready to contribute to and excel in sales such as Customer Success Manager or high-ticket sales representative.
Overview
2025
2025
years of professional experience
Work History
Service Representative
Wawa
4 2022 - 08.2024
- Managed conflicts effectively, maintaining professionalism under pressure while resolving disputes or customer complaints with empathy, resulting in increased loyalty and repeat business
- Resolved escalated calls efficiently finding satisfactory resolutions for both customers and the company alike
- Identified and implemented a tech-based solution to improve operational efficiency, such as optimizing the cash register and introducing a new process for handling transactions
- Service Expertise in providing exceptional customer service, handling inquiries, and resolving issues to ensure customer satisfaction
- Proficient in retail sales techniques, including upselling, cross-selling, and product recommendations to drive sales
- Strong verbal and written communication skills, enabling effective interaction with customers, team members, and management
- Understanding of technical sales processes, with the ability to explain product features and benefits in a way that resonates with customers
- Ability to work effectively in a team environment, contributing to collective goals and supporting team members
Education
CourseCareers Tech Sales Program - Tech Sales
CourseCareers
Office Specialist (MOS) certificate - Office applications
Microsoft
Lake Worth, LSkills
Customer Service
Sales Techniques
Communication Skills
Sales Knowledge
Crm Skills
Team Collaboration
Timeline
Service Representative
Wawa
4 2022 - 08.2024
CourseCareers Tech Sales Program - Tech Sales
CourseCareers
Office Specialist (MOS) certificate - Office applications
Microsoft
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