Obed Guzman
Albuquerque
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Sales Associate
Fashion Dalary
Albuquerque
08.2022 - 01.2023
- Assisted customers in selecting apparel and accessories to enhance their shopping experience.
- Maintained store displays to ensure an appealing and organized presentation of merchandise.
- Processed transactions efficiently at the point of sale system for accurate purchases.
Team Member
Wendy's
Albuquerque
02.2023 - 09.2023
- Prepared food items according to standardized recipes and safety guidelines.
- Assisted customers with orders and answered their questions about menu items.
- Operated kitchen equipment efficiently while maintaining cleanliness and organization.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Handled cash register transactions accurately and managed customer payments promptly.
Team Member
Burger King
Albuquerque
09.2023 - 01.2025
- Collaborated with team members to ensure efficient service delivery fostering a positive customer experience
- Utilized effective problem-solving skills to resolve customer inquiries, enhancing satisfaction and loyalty
- Maintained high standards of cleanliness and food safety, contributing to the overall operational efficiency
Call Center Representative
Alorica
Albuquerque
02.2025 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Managed high call volumes while maintaining quality service standards.
- Documented customer interactions accurately in the system.
- Trained new representatives on call handling procedures and systems.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Education
Highland Highschool
Albuquerque, NMSkills
- Customer service
- Cash handling
- Time management
- Sales assistance
- Training and development
- Product knowledge
- Upselling customers with newest products and services
- Fluent in English and spanish
- Proficient with Microsoft: Word, Excel, Outlook and power point
- Ability to handle stressful and frustrating situations
- Fast learner always willing to learn new things
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Call Center Representative
Alorica
02.2025 - Current
Team Member
Burger King
09.2023 - 01.2025
Team Member
Wendy's
02.2023 - 09.2023
Sales Associate
Fashion Dalary
08.2022 - 01.2023
Highland Highschool