Organized Patient Service Representative with 7 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Hi, I’m
Oceania Johnson
Patient Service Representive
Katy,Texas
Summary
Overview
5
years of professional experience
1
Certification
1
Language
Work History
Katy internalMedicine
Patient Service Representative
01.2022 - Current
Job overview
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Used allscripts to schedule appointments.
- Resolved billing inquiries and disputes in timely fashion.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted in reconciling deposit and patient collections.
- Provided outstanding customer service.
Quest Diagnostics
Patient Service Representative/Phlebotomist
07.2021 - 10.2023
Job overview
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Resolved billing inquiries and disputes in timely fashion
- .Monitored patients for reactions and verified sample quality.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Provided outstanding customer service.
Octapharma PlasmaHouston, TX
Phlebotomist
03.2021 - 07.2021
Job overview
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Assisted in training and onboarding new phlebotomists.
- Provided outstanding customer service.
- Verified proper storage and transportation of specimens to laboratories.
Education
Houston Community CollegeHouston, TX
No Degree from Phlebotomy
03.2021
University Overview
Skills
Insurance verificationMedical terminologyAppointment scheduling
Office Administration
HIPAA Compliance
Customer Relations
Call Documentation
Certification
PT - Phlebotomy Technician
Timeline
PT - Phlebotomy Technician
03-2023
Patient Service Representative
Katy internalMedicine
01.2022 - Current
Patient Service Representative/Phlebotomist
Quest Diagnostics
07.2021 - 10.2023
Phlebotomist
Octapharma Plasma
03.2021 - 07.2021
Houston Community College
No Degree from Phlebotomy