Shawntel Washington

• Assumes responsibility for all activities related to the successful completion of all scheduled and unscheduled pediatric and/or adult surgery and/or procedure patient admissions/appointments
• Ensures accuracy of system-wide master patient index through validation and capture of patient demographic data
• Validates and captures primary, secondary and tertiary insurance coverage to ensure accurate billing
• Identifies patients in need of financial counseling to ensure appropriate payment of services
• Identifies services out of insurance plan or requiring referrals; may inform patient of courses of action
• Triage appointments based on diagnosis, patient preferences and physician specialty along with managing providers 30+ phone calls and emails a day.
• Responsible for maximizing a department's allocated spaces by scheduling all procedures/surgeries
• Ensures accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.)
• Enters all updates, correction and changes to scheduled procedures/surgeries
• Maintains provider schedules for designated unit
• Coordinates multiple physician schedules
• Serves as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations

• Recruit, train, retain and motivate over 30 staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region
• Exhibit operational excellence through diligent adherence to policies and procedures
• Practice branch security procedures and protect customer confidentiality and privacy
• Perform branch servicing duties such as paying and receiving, cash and vault balancing
• Audits, streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 35%

• Standard patient vitals, including blood pressure, blood sugar and heart rate, verifies patient information by interviewing patient; recording medical history; confirming purpose of visit
• Documented patient intake and dietary requirements and assisted with feeding
• Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
• Examined and addressed lacerations, contusions and other physical symptoms in need of further attention
• Documented information in patient charts and communicated status updates to interdisciplinary care team
• Managed approximately 30incoming calls, emails and faxes per day from patients, family, doctors and staff.

• Working in collaboration with the management team
• Updated departmental standard operating procedures and database to accurately reflect current practices
• Handling operational procedures, assisting cashiers, providing customer service, supervising and training staff
• Coordinated, scheduled and executed in-depth data entry projects for the company
• Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
• Managed the inventory line that consisted of 25 or more calls a day.

• Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
• Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
• Developed training and mentoring procedures to keep team member performance strong and optimized for store needs
• Sourcing through 4-12 vendors for cost reduction

Thesis: Final thesis