Knowledgeable Shift Manager proficient in money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to task prioritization to keep assignments and projects on schedule.
Overview
17
17
years of professional experience
Work History
Shift Manager
CVS Pharmacy
Euclid, Ohio
03.2023 - 12.2024
Assisted in resolving escalated customer service issues in a timely manner.
Upheld company standards and compliance requirements for operations.
Enhanced operations and boosted productivity through employee training, coaching and assignments.
Assigned tasks to employees and monitored productivity, performance and task completion.
Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Helped employees accomplish tasks during peak periods.
Developed and maintained positive working relationships with staff, customers, and vendors.
Managed daily cash intake by counting out registers and tabulating profits.
Shift Lead
Walgreen's Pharmacy
Euclid, OH
08.2007 - 12.2022
Evaluated needs of departments and delegated tasks to optimize overall production.
Checked orders for quality and completeness.
Enforced store policies regarding returns, exchanges, refunds, discounts.
Utilized problem solving skills to resolve conflicts between customers and employees.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Trained new employees on company policies, operational procedures, and customer service standards.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.