Summary
Overview
Work History
Education
Skills
Timeline
Generic

Octavia Cloud

Euclid,OH

Summary

Knowledgeable Shift Manager proficient in money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to task prioritization to keep assignments and projects on schedule.

Overview

17
17
years of professional experience

Work History

Shift Manager

CVS Pharmacy
Euclid, Ohio
03.2023 - 12.2024
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Upheld company standards and compliance requirements for operations.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Helped employees accomplish tasks during peak periods.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Managed daily cash intake by counting out registers and tabulating profits.

Shift Lead

Walgreen's Pharmacy
Euclid, OH
08.2007 - 12.2022
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Checked orders for quality and completeness.
  • Enforced store policies regarding returns, exchanges, refunds, discounts.
  • Utilized problem solving skills to resolve conflicts between customers and employees.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Education

High School Diploma -

Job Crops
Cleveland, OH
08-2014

Skills

  • Schedule oversight
  • Energetic and enthusiastic
  • Financial records oversight
  • Employee training
  • Decision-making
  • Delegating work
  • Accurate money handling
  • Shift leadership
  • Customer service focus

Timeline

Shift Manager

CVS Pharmacy
03.2023 - 12.2024

Shift Lead

Walgreen's Pharmacy
08.2007 - 12.2022

High School Diploma -

Job Crops
Octavia Cloud