Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Octavia Davis

Octavia Davis

Utica,NY

Summary

Accomplished Department Manager at Boscov's, adept in retail management and staff leadership, significantly improved customer satisfaction through innovative problem-solving and effective team supervision. Expert in inventory optimization, reducing waste, and enhancing staff versatility through cross-training. Demonstrates exceptional customer service and conflict resolution skills, ensuring a professional work environment.


Experienced work with individuals from United Cerebral Palsy and individuals with special needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Department Manager

Boscov's
06.2017 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.

Crew Member

Five Guys
03.2014 - 05.2016
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Associate of Arts - Psychology Child Development/Adolescence

Southern New Hampshire University
Hooksett, NH
05.2026

GED -

Boces
Utica, NY
05.2015

Skills

  • Customer Service
  • Staff Management
  • Team Supervision
  • Problem-Solving
  • Retail Management
  • Flexible Schedule

Certification

  • Certified Phlebotomist Technologist (CPT)
  • Mandated Reporter

Timeline

Department Manager

Boscov's
06.2017 - Current

Crew Member

Five Guys
03.2014 - 05.2016

Associate of Arts - Psychology Child Development/Adolescence

Southern New Hampshire University

GED -

Boces

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Octavia Davis