Octavia Howard
Washington
Summary
Leasing consultant with strong background in customer service, lease administration, and event coordination. Demonstrated success in managing tenant relationships and driving community engagement through well-organized events.
Overview
2025
2025
years of professional experience
Work History
Leasing Consultant
Career Strategies Inc
Washington
01.2023 - 03.2024
- Assisted prospective tenants with property tours and leasing inquiries.
- Managed lease agreements and maintained accurate tenant records.
- Verified rental eligibility by assessing applicants' documentation and background information. by following company's verification process.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Facilitated communication between tenants and property management teams to resolve issues and enhance tenant satisfaction.
- Utilized property management software for tracking applications and leases.
- Contacted and followed up with tenants on renewal notices.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Planned and executed resident events to foster community engagement and build relationships among residents.
Receptionist
Donaldson Group
Washington
2019 - 2021
- Greeted visitors and directed them to appropriate personnel.
- Managed multi-line phone system and routed calls efficiently.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments and maintained calendar for office staff.
- Coordinated meetings by setting up rooms and preparing materials.
- Handled confidential information with discretion and professionalism.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
Barista Shift Supervisor
Cosi Restaurant
Washington
2016 - 2018
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained new baristas on beverage preparation and customer service techniques.
- Managed inventory, ordering supplies to maintain stock levels and freshness.
- Assisted customers with menu selections and special dietary requests.
- Maintained cleanliness and organization of the coffee preparation area.
- Handled cash register transactions accurately and efficiently.
- Implemented new processes to enhance service speed and quality standards.
- Resolved customer complaints in a polite and professional manner.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
Education
GED -
Department of Education
01-2026
Skills
- Property management
- Lease administration
- Lease negotiation
- Customer service
- Resident engagement
- Data entry
- Database management
- Computer skills
- Time management
- Conflict resolution
- Communication skills
Timeline
Leasing Consultant
Career Strategies Inc
01.2023 - 03.2024
Receptionist
Donaldson Group
2019 - 2021
Barista Shift Supervisor
Cosi Restaurant
2016 - 2018
GED -
Department of Education