- Youth mentor, providing guidance and support to empower the next generation of leaders
- Participating in fundraising events to support local charities, schools, or community projects
- Auto Repair/Restoration
- Personal Development and Self-Improvement
Octavia Jackson
UTICA,NY
Summary
Results-oriented professional with 4+ years in asset protection and team leadership. Expertise in training and mentoring associates, enhancing customer satisfaction, and optimizing operational efficiency. Committed to maintaining a safe and ethical workplace while ensuring compliance to safeguard assets.
Overview
7
7
years of professional experience
Work History
Asset Protection Team Lead
Walmart
Herkimer, NY
11.2025 - Current
- Implemented inventory management strategies, reducing stock discrepancies and optimizing product availability.
- Mentored staff in customer service best practices, improving team performance and satisfaction scores.
- Developed training programs for new associates, ensuring consistent onboarding and skill development.
- Conducted regular audits of inventory management systems to identify discrepancies and improve accuracy.
- Collaborated with law enforcement agencies to investigate theft incidents and recover stolen merchandise.
- Supervised a team of asset protection associates, ensuring effective execution of safety protocols across operations.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Monitored compliance with relevant laws, regulations, and company policies, addressing any areas of non-compliance promptly and decisively.
Stocking 1 Team Lead
Walmart
Herkimer, NY
09.2025 - 11.2025
- Optimized inventory management processes, reducing stock discrepancies and improving accuracy.
- Led team of associates to achieve operational goals and enhance customer service experience.
- Collaborated with cross-functional teams to implement strategic initiatives driving sales growth.
- Developed training programs for new employees to ensure compliance with company standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Frontend Team Lead
Walmart
Herkimer, NY
09.2024 - 09.2025
- Led front end team, ensuring exceptional customer service and efficient operations.
- Mentored junior staff, enhancing team performance and promoting a collaborative environment.
- Implemented process improvements that streamlined checkout procedures and reduced wait times.
- Analyzed customer feedback to identify trends, driving enhancements in service delivery.
- Coordinated training programs for new hires, fostering skill development and operational readiness.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
Asset Protection Investigator
Walmart
Herkimer, NY
05.2023 - 09.2024
- Conducted thorough investigations to identify theft and loss prevention strategies.
- Collaborated with law enforcement to resolve incidents and enhance store security protocols.
- Analyzed surveillance footage to detect suspicious behavior and prevent inventory shrinkage.
- Trained staff on loss prevention techniques and emergency response procedures to improve safety awareness.
- Monitored compliance with corporate policies regarding asset protection across multiple store locations.
- Maintained a detailed knowledge of company products, services, and policies to better understand potential vulnerabilities and devise strategies accordingly.
Asset Protection Customer Host
Walmart
Utica, NY
09.2021 - 05.2023
- Monitored customer activity to prevent theft and ensure safety within store premises.
- Collaborated with management to develop and implement loss prevention strategies.
- Trained new team members on asset protection protocols and safety procedures.
- Conducted regular audits of merchandise and security systems for compliance.
- Engaged with customers to enhance their shopping experience while promoting store policies.
- Maintained an orderly entrance area, ensuring smooth flow of customer traffic while adhering to company guidelines regarding bag checks and receipt validation.
Cashier Customer Service
Pizza Box
Utica, NY
10.2019 - 08.2021
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Trained new cashiers on operational procedures and customer service standards to enhance team readiness.
- Resolved customer inquiries and concerns promptly, contributing to overall customer satisfaction.
- Processed weekly orders to ensure consistent business flow and support operational efficiency.
- Adhered to safety protocols while handling food items and operating equipment.
Education
High School Diploma -
Thomas R. Proctor High School
Utica, NYSkills
- Conflict resolution
- Coaching and mentoring
- Safety protocols
- Schedule management
- Performance improvement
- Operations management
- Regulatory compliance
- Cash management
- Product knowledge
- Customer service
- Multitasking
- Analytical thinking
Interests
Timeline
Asset Protection Team Lead
Walmart
11.2025 - Current
Stocking 1 Team Lead
Walmart
09.2025 - 11.2025
Frontend Team Lead
Walmart
09.2024 - 09.2025
Asset Protection Investigator
Walmart
05.2023 - 09.2024
Asset Protection Customer Host
Walmart
09.2021 - 05.2023
Cashier Customer Service
Pizza Box
10.2019 - 08.2021
High School Diploma -
Thomas R. Proctor High School