Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Octavia McManus

Pageland,SC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Pilot Travel Centers
09.2019 - 02.2023
  • Mentored team members to enhance professional development and accountability in workplace.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Created employee schedules to align coverage with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Dietary Cook

Woodridge Assistant Living Facility
11.2016 - 09.2019
  • Received orders, verified contents against invoices and assessed quality of products to verify conformance to organizational standards.
  • Performed tasks pertaining to transportation, preparation and setting up of delivery meals.
  • Communicated with supervisor to discuss menu items, ingredients and nutritional values.
  • Followed proper procedures for use of government-provided commodities.
  • Measured, weighed and mixed appropriate ingredients according to recipe directions.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Cooked meals according to administrative policies, health code regulations and food service standards.
  • Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Prepared food for special parties and groups.
  • Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
  • Trained and supervised new kitchen staff on food preparation and safety protocols.
  • Monitored food temperatures throughout preparation and serving process.
  • Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
  • Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
  • Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.

Shift Leader

Little Caesars Pizza
10.2015 - 10.2016
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Gathered, organized and input information into digital database.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Picker Packer

LD Davis Industries
04.2014 - 10.2015
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Sorted and organized items in designated areas for easy access.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.

Breast Trimmer

Tyson Foods
02.2013 - 04.2014
  • Ran high-speed mold machines, grinders and cutters.
  • Maintained safety practices and quality controls.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Trimmed unwanted materials off desirable Poultry.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
  • Used hand tools to complete delicate work.
  • Prepared various meats by cutting, trimming and packaging in preparation for display cases.

Driver Helper

United Parcel Services, UPS
05.2012 - 12.2013
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Assisted with shipment preparation and documentation to support accuracy and proper tracking.
  • Prevented damage to packages and products by correctly securing loads.
  • Used hand trucks and dollies to safely transport heavy and cumbersome packages.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Scanned and tracked packages for delivery accuracy and security.
  • Reported package damage or delivery issues to driver for swift resolution.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Lifted and carried packages weighing up to 50 pounds.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
  • Displayed very good communication and customer service skills.
  • Monitored traffic conditions to proactively suggest reroutes to avoid delays.

Education

High School Diploma -

Forest Hills High School
Marshville, NC
2007

Skills

  • Cost Control
  • Staff Management
  • Customer Relationship Management
  • Staff Supervision
  • Time Management
  • Business Development Understanding
  • Customer Relations
  • Staff Training
  • Schedule Oversight
  • Shift Coverage
  • Directing Team Members
  • Customer Service and Satisfaction

Timeline

Assistant Manager

Pilot Travel Centers
09.2019 - 02.2023

Dietary Cook

Woodridge Assistant Living Facility
11.2016 - 09.2019

Shift Leader

Little Caesars Pizza
10.2015 - 10.2016

Picker Packer

LD Davis Industries
04.2014 - 10.2015

Breast Trimmer

Tyson Foods
02.2013 - 04.2014

Driver Helper

United Parcel Services, UPS
05.2012 - 12.2013

High School Diploma -

Forest Hills High School

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Octavia McManus