Octavia Robinson
Canton,MS
Summary
Highly-motivated employee with a desire to take on new challenges. Knowledge, training, experience and skills will provide the best job performance while making a positive impact on the environment and the organization.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
ABC Medical Clinic
Canton, MS
08.2024 - 11.2025
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Processed patient registrations and insurance verifications accurately and efficiently.
- Collaborated with medical staff to ensure seamless communication between patients and providers.
Pharmacy Customer Service Representative
Walmart
Jackson, MS
07.2020 - 01.2023
- Greeted customers, answered questions and provided assistance with product selection
- Provided excellent customer service by responding to inquiries in a timely manner
- Verified patient insurance coverage and eligibility for prescription medications
- Organized paperwork associated with pharmacy transactions.
Member Service Representative
Universal Healthcare Services
Ridgeland, MS
10.2011 - 03.2016
- Greeted customers in a friendly and professional manner
- Provided support to members regarding account inquiries, processing transactions, and resolving issues
- Assisted with the opening of new accounts and processed account maintenance requests
- Answered incoming calls regarding membership benefits and services
- Handled customer complaints in an efficient and courteous manner.
Cashier
Piggly Wiggly Supermarket
Canton MS
05.2006 - 03.2012
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Pleasantly greeted customers and provided prompt and courteous service.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Education
Associate Of Arts - Pre-Allied Health
Holmes Community College
Ridgeland, MSHigh School Diploma - undefined
Canton High School
Canton, MSAssociate Of Arts - Practical Nursing
Holmes Community College
Goodman, MSSkills
- Team Building
- Customer service
- Appointment scheduling
- Insurance verifying
- Effective Communication Skills
- Creativity
Timeline
Patient Service Representative
ABC Medical Clinic
08.2024 - 11.2025
Pharmacy Customer Service Representative
Walmart
07.2020 - 01.2023
Member Service Representative
Universal Healthcare Services
10.2011 - 03.2016
Cashier
Piggly Wiggly Supermarket
05.2006 - 03.2012
High School Diploma - undefined
Canton High School
Associate Of Arts - Practical Nursing
Holmes Community College
Associate Of Arts - Pre-Allied Health
Holmes Community College