Octavio Sandoval Serani

• Strengthened company vision through collaboration with providers and clients.
• Fostered customer loyalty via strong relationship-building.
• Mentored staff to uphold safety and operational standards.
• Exceeded targets in service, audits, compliance, and sales.
• Supported Family Emergency Plans and managed SDS/OSHA logs.
• Improved workflows to boost efficiency and reduce delays.

• Collaborated with vendors and customers to support company vision.
• Strengthened customer relationships to boost loyalty.
• Guided new staff in adopting company standards.
• Surpassed goals in service claims, safety audits, punctuality, and sales.
• Managed overtime, training records, and budget controls.
• Assisted with Family Emergency Plans.
• Served as Compliance Resolution Officer (CRO)

• - Coordinate and control services distribution guaranteeing compliance with company standards
• - Assist in monthly billing procedures
• - Ensuring that budget and manning requirements are maintained
• - Meet and maintain excellent relationships with customers, guests and potential customers
• - Responsible for monthly reports
• - Provides training to new and current employees to follow safe work practices and maintain a safe working environment through training, presentations, and the distribution of safety materials
• - Actively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employees relations meet or exceed standards.
• - Ensure that required company audit requirements are undertaken to ensure and achieve sales targets and growth expectations of the company in the market
• - Conducts safety inspections of operation areas to identify hazards
• - Ensures administer practices in a fair and equitable manner, where all employees, customers, vendors

• Manages daily operations, staff hiring, training, and coaching.
• Oversees sanitation, safety, and SDS compliance across units.
• Coordinates supply distribution for Houston locations.
• Builds lasting relationships with clients and guests.
• Ensures OSHA and workers’ comp compliance through inspections.
• Supports incident investigations and client administrative programs.
• Trains managers on safe practices and PPE usage.
• Identifies and resolves workplace hazards.
• Conducts safety inspections and walk-throughs.
• Maintains OSHA records and prepares campus-wide reports.
• Tracks workers’ comp trends and injury management strategies.
• Facilitates return-to-work programs for injured staff.

• Communicated with authorities and customer reps; represented company in meetings.
• Mentored staff to ensure compliance with company and customer standards.
• Supervised operations to meet DOT and service standards
• Surpassed goals in audits, performance, customer claims, and budget control.
• Managed billing and service agreements per customer.
• Oversaw stock and equipment checks throughout shifts.

• Communicated with airport authorities and vendors across five cities to ensure safe operations.
• Represented the company in recurring meetings with officials and customers.
• Coached staff to uphold company standards and DOT compliance.
• Exceeded goals in service claims, audits, performance, and budget control.
• Supported Family Emergency Plans and contributed to the Great Place to Work Program.

Collaborated with airport authorities, vendors, and customers to ensure safe operations.
• Mentored staff for smooth adoption of company standards.
• Exceeded goals in service claims, audits, and punctuality.
• Managed overtime, training records, and budget controls.
• Assisted with Family Emergency Plans.

• • Successfully partnered with Airport Authorities, vendors, and customers to enhance operational coordination and service delivery.
  • Trained, coached, and mentored new staff, ensuring seamless integration and consistent adherence to company standards.
  • Surpassed company benchmarks in key performance areas including customer service claims, safety audit compliance, on-time performance, overtime control, staff training documentation, and budget management.
  • Led Family Emergency Plan Assistance initiatives, achieving a 50% reduction in response time and improving support outcomes.
• Supervised daily operations, ensuring adherence to safety and efficiency protocols.
• Coordinated staffing schedules, optimizing labor resources for peak service demands.
• Trained new team members on operational standards and customer service excellence.

• - Active communication with current and potential customers for Houston, Dallas, Austin, Chicago, Minneapolis and Detroit
• - Company representative in weekly meetings or calls with managers and authorities.
• - Active participation and support with customers on congress, festivals and special promotion events.
• - Coach and mentor staff to ensure correct application of company standards.
• - Constant supervision to ensure performance in accordance with DOT rules and company and customers standards of operation.
• - Exceeded company targets on customer service claims, audit compliance, I Auditor, NPS, BI, on time performance, overtime control, training staff records and budget control
• - Billing (services and extra services) and service level agreement for each customer.
• - Daily stock and equipment check supervision before, during and after shifts.

• - Trained, coached and mentored staff to ensure an excellent level of customer service.
• - Implemented programs to increase employee loyalty and reduce turnover.
• - Implemented roster program to ensure team productivity, budget control and outstanding service.
• - Constant supervision over and under the wing to ensure performance in accordance with DOT rules and standards of operation
• - Responsible for the fulfillment of the standards and company policies.

• - Partnered successfully with internal and external customers to achieve Airline standards and top service performance.
• - Responsible for fulfillment of standards and company policies.
• - Swiftly and efficiently boarding and deplaning passengers to keep airline's flights on time

• - Partnered successfully with Lufthansa Coordinators and customers to achieve safety and company standards
• - Direct ground crews in the loading, unloading, securing and staging of aircraft cargo or baggage.
• - Constant supervision to ensure performance in accordance with DOT rules and standards of operations

• - Swiftly and efficiently boarding and deplaning passengers to keep airline's flights on time
• - Oversee the team of customer service representatives who deal with customers.

• - Ensured that restaurant operate efficiently and profitably.
• - Responsible for the business performance, high standard of food, service and health and safety.
• - Organized marketing activities, promotional events and discount schemes.
• - Prepared reports at the end of the shift/week, including staff control, food control, stock and sales.
• - Planned and coordinated menus.

• - Responsible for the overall operation of the catering facility before and after the flight.
• - Worked closely with Airport Managers to ensure high standard of service.
• - Managing Lufthansa, British Airways, Tame, Lapsa, Satea, charters and private jets catering supply.
• - Maintained stock levels and ordered new supplies as required
• - Ensured health and safety regulations were strictly observed.

• - Active communication with current and potential customers for Houston, Dallas, Austin, Chicago, Minneapolis and Detroit
• - Company representative in weekly meetings or calls with managers and authorities.
• - Active participation and support with customers on congress, festivals and special promotion events.
• - Coach and mentor staff to ensure correct application of company standards.
• - Constant supervision to ensure performance in accordance with DOT rules and company and customers standards of operation.
• - Exceeded company targets on customer service claims, audit compliance, I Auditor, NPS, BI, on time performance, overtime control, training staff records and budget control
• - Billing (services and extra services) and service level agreement for each customer.
• - Daily stock and equipment check supervision before, during and after shifts.