OCTAVIO VILLAFANE
Miami,FL
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Reebok
Miami, Florida
02.2018 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Store Manager
Finish Line
Miami, Florida
03.2016 - 04.2018
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Introduced new methods, practices and systems to reduce turnaround time.
Store Manager
Big Lots
Miami, FL
01.2010 - 02.2016
- Performed statistical analyses to gather data for operational and forecast team needs.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control, cash control and store opening and closing procedures.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Skills
- Bilingual/ English and Spanish
- Team Player
- Excellent Customer Service
- Problem Solving Skills
- Efficient and Organized
- Self-Motivated
- Multitasking and Prioritization
- Assignment Delegation
Timeline
Assistant Store Manager
Reebok
02.2018 - Current
Store Manager
Finish Line
03.2016 - 04.2018
Store Manager
Big Lots
01.2010 - 02.2016
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