Odalis Rizo
Pacoima,CA
Summary
I’m familiarized with ABA terminology due to the fact of having a family member who has Autism and I regularly help with his therapies since I am fluent in Spanish and English.
Overview
2
2
years of professional experience
Work History
Key Holder
Cotton On Clothing
08.2024 - 01.2025
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Customer Service Representative
Burlington
04.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor - Psychology
California State University, Northridge
Northridge, CATransfer - Psychology
Los Angeles Mission College
Sylmar, CA12.2024
Diploma - General Studies
Vaughn International School Academy
San Fernando, CA06.2022
Skills
- Customer service
- Training and mentoring
- Store maintenance
- Workplace safety
- Critical thinking
- Problem anticipation and resolution
- Goal setting and achievement
- Decision-making
- Creativity and originality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Key Holder
Cotton On Clothing
08.2024 - 01.2025
Customer Service Representative
Burlington
04.2023 - 06.2024
Bachelor - Psychology
California State University, Northridge
Transfer - Psychology
Los Angeles Mission College
Diploma - General Studies
Vaughn International School Academy
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