Summary
Work History
Education
Skills
LANGUAGES
Timeline
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Odelia Yagudayev

Kew Garden Hills,NY

Summary

Resourceful management professional with a strong background in healthcare administration and support roles. Specializes in patient coordination, compliance management, and team training to ensure high-quality service delivery. Committed to driving operational excellence and improving workflows in healthcare settings.

Work History

LEAD RECEPTIONIST / OFFICE MANAGER

QUALITY ORTHOPEDICS AND COMPLETE JOINT CARE, P.C
FOREST HILLS, NY
2024 - 2025
  • Directed front desk operations, enhancing patient and staff experience through professional and welcoming service.
  • Supervised and trained front desk team members to ensure efficient scheduling, check-in/out, and administrative accuracy.
  • Managed communication with law offices, pharmacies, and insurance providers to facilitate patient care and case management.
  • Coordinated surgical scheduling, insurance verification, and preoperative requirements to streamline patient care processes.
  • Maintained medical records and supply inventory in compliance with HIPAA and office protocols.
  • Assisted with payroll and staff coordination, ensuring timely and accurate compensation for team members using QuickBooks.

EXECUTIVE ASSISTANT

EDGARDO BACALAN, CEO PRIVATE NURSING SERVICES, REAL ESTATE, YACHT CHARTER COMPANY
2021 - 2025
  • Provided high-level administrative and operational support across three business ventures, ensuring seamless coordination between healthcare, real estate, and luxury charter operations.
  • Oversaw property management and maintenance across multiple real estate holdings, ensuring timely resolutions of operational needs.
  • Processed invoices and managed payroll for all employees, ensuring accuracy and compliance while facilitating on-time distribution with QuickBooks.
  • Created and optimized nursing schedules to enhance operational efficiency and uphold patient care standards.
  • Executed diverse tasks with flexibility and initiative, ensuring consistent solutions in a fast-paced environment.
  • Attended in-person and virtual meetings to facilitate communication and coordination among stakeholders.

MEDICAL ASSISTANT / RECEPTIONIST / OFFICE MANAGER

GARDEN OB/GYN
FOREST HILLS, NY
2021 - 2023
  • Assisted an average of 304 patients daily, handling check-ins, insurance processing, and appointment coordination.
  • Supported physicians with patient care, including obtaining medical history, recording vitals, and preparing for procedures.
  • Maintained accurate EMR documentation while overseeing office inventory, mail, and supplies to ensure smooth operations.
  • Operated multi-line phone systems to facilitate efficient communication among patients, vendors, and staff.
  • Ensured compliance with HIPAA standards while upholding a professional and organized environment.

CASHIER / CUSTOMER SERVICE

S&M PHARMACY
KEW GARDEN HILLS, NY
2018 - 2021
  • Delivered friendly, efficient service to customers during checkout, ensuring smooth and accurate sales transactions.
  • Handled cash, credit, and insurance payments with precision, ensuring accurate daily register balances and transaction logs.
  • Provided customer support by addressing questions and resolving issues, contributing to a positive shopping experience.
  • Processed coupons and managed returns or exchanges, ensuring customer satisfaction through professionalism and attention to detail.
  • Assisted with restocking shelves, organizing inventory, and keeping the front area clean and welcoming for customers.

Education

High School Diploma -

Veritas Academy
01-2021

Bachelors degree - Psychology

St. Johns University

Skills

  • Healthcare Administration
  • EMR Systems (Electronic Medical Records)
  • HIPAA Compliance
  • Patient coordination
  • Medical Office Management
  • Staff scheduling
  • Administrative support
  • Time Management
  • Data Entry & Record Management
  • Microsoft Office
  • Problem-Solving & Critical Thinking
  • Team leadership
  • Organization & Attention to Detail
  • Customer Service Excellence
  • Communication & Interpersonal Skills
  • Payroll processing

LANGUAGES

English Native, Spanish Native

Timeline

LEAD RECEPTIONIST / OFFICE MANAGER

QUALITY ORTHOPEDICS AND COMPLETE JOINT CARE, P.C
2024 - 2025

EXECUTIVE ASSISTANT

EDGARDO BACALAN, CEO PRIVATE NURSING SERVICES, REAL ESTATE, YACHT CHARTER COMPANY
2021 - 2025

MEDICAL ASSISTANT / RECEPTIONIST / OFFICE MANAGER

GARDEN OB/GYN
2021 - 2023

CASHIER / CUSTOMER SERVICE

S&M PHARMACY
2018 - 2021

High School Diploma -

Veritas Academy

Bachelors degree - Psychology

St. Johns University

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Odelia Yagudayev