Odelia Yagudayev

Kew Garden Hills,NY

Summary

Resourceful management professional with a strong background in healthcare administration and support roles. Specializes in patient coordination, compliance management, and team training to ensure high-quality service delivery. Committed to driving operational excellence and improving workflows in healthcare settings.

Work History

LEAD RECEPTIONIST / OFFICE MANAGER

QUALITY ORTHOPEDICS AND COMPLETE JOINT CARE, P.C

FOREST HILLS, NY

2024 - 2025

Directed front desk operations, enhancing patient and staff experience through professional and welcoming service.
Supervised and trained front desk team members to ensure efficient scheduling, check-in/out, and administrative accuracy.
Managed communication with law offices, pharmacies, and insurance providers to facilitate patient care and case management.
Coordinated surgical scheduling, insurance verification, and preoperative requirements to streamline patient care processes.
Maintained medical records and supply inventory in compliance with HIPAA and office protocols.
Assisted with payroll and staff coordination, ensuring timely and accurate compensation for team members using QuickBooks.

EXECUTIVE ASSISTANT

EDGARDO BACALAN, CEO PRIVATE NURSING SERVICES, REAL ESTATE, YACHT CHARTER COMPANY

2021 - 2025

Provided high-level administrative and operational support across three business ventures, ensuring seamless coordination between healthcare, real estate, and luxury charter operations.
Oversaw property management and maintenance across multiple real estate holdings, ensuring timely resolutions of operational needs.
Processed invoices and managed payroll for all employees, ensuring accuracy and compliance while facilitating on-time distribution with QuickBooks.
Created and optimized nursing schedules to enhance operational efficiency and uphold patient care standards.
Executed diverse tasks with flexibility and initiative, ensuring consistent solutions in a fast-paced environment.
Attended in-person and virtual meetings to facilitate communication and coordination among stakeholders.

MEDICAL ASSISTANT / RECEPTIONIST / OFFICE MANAGER

GARDEN OB/GYN

FOREST HILLS, NY

2021 - 2023

Assisted an average of 304 patients daily, handling check-ins, insurance processing, and appointment coordination.
Supported physicians with patient care, including obtaining medical history, recording vitals, and preparing for procedures.
Maintained accurate EMR documentation while overseeing office inventory, mail, and supplies to ensure smooth operations.
Operated multi-line phone systems to facilitate efficient communication among patients, vendors, and staff.
Ensured compliance with HIPAA standards while upholding a professional and organized environment.

CASHIER / CUSTOMER SERVICE

S&M PHARMACY

KEW GARDEN HILLS, NY

2018 - 2021

Delivered friendly, efficient service to customers during checkout, ensuring smooth and accurate sales transactions.
Handled cash, credit, and insurance payments with precision, ensuring accurate daily register balances and transaction logs.
Provided customer support by addressing questions and resolving issues, contributing to a positive shopping experience.
Processed coupons and managed returns or exchanges, ensuring customer satisfaction through professionalism and attention to detail.
Assisted with restocking shelves, organizing inventory, and keeping the front area clean and welcoming for customers.

Education

High School Diploma -

Veritas Academy

01-2021

Bachelors degree - Psychology

St. Johns University

Skills

Healthcare Administration
EMR Systems (Electronic Medical Records)
HIPAA Compliance
Patient coordination
Medical Office Management
Staff scheduling
Administrative support
Time Management

Data Entry & Record Management
Microsoft Office
Problem-Solving & Critical Thinking
Team leadership
Organization & Attention to Detail
Customer Service Excellence
Communication & Interpersonal Skills
Payroll processing

LANGUAGES

English Native, Spanish Native

Timeline