Odette Alvarez
Antioch,CA
Summary
Proven track record in enhancing customer experiences and achieving sales targets, as demonstrated at Verizon. Skilled in customer service and problem-solving, adept at fostering positive engagements and teamwork. Consistently surpassed monthly sales goals by implementing effective strategies, showcasing adaptability and a commitment to excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
Verizon
04.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Direct Support Professional
Victoria's Place
01.2022 - 02.2023
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Retail Associate
Ross Stores
11.2019 - 04.2022
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Retail Associate
Dollar Tree
12.2018 - 11.2019
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Education
Bachelor of Science - Biology
Humboldt State University
Arcata, CA06.2025
Associate of Arts - Liberal Arts And Sciences
Los Medanos College
Pittsburg, CA05.2021
High School Diploma -
Liberty High School
Brentwood, CA06.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Engaging with Diverse Customers
- Team Cooperation
- Positive Customer Engagement
- Adaptable and Flexible
- Friendly and Helpful
- Honest and Dependable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Verizon
04.2022 - Current
Direct Support Professional
Victoria's Place
01.2022 - 02.2023
Retail Associate
Ross Stores
11.2019 - 04.2022
Retail Associate
Dollar Tree
12.2018 - 11.2019
Bachelor of Science - Biology
Humboldt State University
Associate of Arts - Liberal Arts And Sciences
Los Medanos College
High School Diploma -
Liberty High School
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