Odette Diaz
Miami,FL
Summary
Detail-oriented professional with expertise in patient scheduling, insurance verification, and treatment coordination. Committed to improving patient experiences while ensuring accurate data management and compliance with regulations.
Overview
8
8
years of professional experience
Work History
Front Desk/Dental Treatment Coordinator
Senior Smiles Dentistry
Homestead, FL
06.2024 - 01.2026
- Answered and managed incoming calls and emails.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled and attended staff meetings and committees to record minutes for future reference.
- Engaged with team members to enhance communication and streamline patient service processes.
- Communicated with patients with compassion while keeping medical information private.
- Coordinated patient appointments and managed scheduling for dental treatments.
- Communicated treatment plans and procedures to patients effectively.
- Assisted patients with insurance verification and financial arrangements.
- Educated patients on oral health and post-treatment care instructions.
- Maintained patient records using dental management software efficiently.
- Collaborated with dental staff to ensure seamless patient flow in the office.
- Addressed patient inquiries and concerns with professionalism and empathy.
- Generated reports related to patient visits and other data points as needed.
- Processed payments from patients for services rendered.
- Participated in training sessions conducted by dentists on new procedures or technologies used in providing treatment.
- Performed administrative duties such as filing, faxing, photocopying, scanning documents.
- Coordinated billing activities with both patients and insurance providers.
- Reviewed patient charts before each visit to ensure accuracy of documentation.
- Assisted in the coordination of dental treatment plans for patients.
- Answered phone calls from current and prospective clients regarding their inquiries about treatments or procedures offered by the practice.
- Managed appointment scheduling for all clinic staff members.
- Ensured compliance of HIPAA regulations within the office environment.
- Verified patient insurance coverage prior to treatments or procedures being performed.
- Created and maintained patient records, including insurance information, medical histories, and x-ray results.
- Greeted incoming patients upon arrival at the office and assisted them with paperwork completion.
- Prepared financial estimates for proposed treatments in consultation with dentists.
- Verified, updated and entered patient information into system.
- Took customer payments and billed insurance companies for remaining balance.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Compiled and coded patient information or data in appropriate computer system.
- Routed laboratory or diagnostic results to appropriate staff.
- Interviewed patients to complete case histories and intake forms.
Front Desk Receptionist
Dr. Victoria Garcia & Associates, LLC
Doral, Florida
06.2023 - 06.2024
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided excellent customer service by responding quickly to inquiries in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Coordinated appointment confirmations and reminders to ensure efficient scheduling and minimize no-shows.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided prompt and courteous responses to phone inquiries, ensuring clear communication and effective assistance.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted and assisted patients upon arrival at the medical office.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and addressed patient inquiries effectively.
- Maintained a clean and organized front desk area for efficiency.
- Processed patient forms and insurance information accurately.
- Coordinated communication between patients and healthcare providers seamlessly.
- Handled incoming mail and distributed documents to appropriate staff members.
- Ensured confidentiality of patient information in compliance with regulations.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Updated and maintained office policies and procedures.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled sensitive information in a confidential manner.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Coordinated pick-up and delivery of express mail services.
Operations, Clerk and scheduling
Vital Imaging Diagnostic Center
Miami, Florida
05.2018 - 06.2023
- Updated and input route information into computer system on daily basis.
- Coordinated and optimized daily schedules to enhance operational efficiency.
- Implemented scheduling protocols to streamline appointment management and reduce conflicts.
- Responded promptly to customer requests via email or phone in a professional manner.
- Managed incoming calls from customers regarding product inquiries and complaints.
- Maintained filing system for all operations documents and reports.
- Processed patient information for imaging appointments and services.
- Coordinated with healthcare professionals to ensure smooth patient flow.
- Maintained accurate records of imaging procedures and results.
- Assisted patients with scheduling and confirming their appointments effectively.
- Performed data entry tasks for order processing, shipping and billing activities.
- Established morning safety protocol for systems.
- Conducted regular audits of operational processes to ensure compliance with policies and regulations.
- Maintained and processed operations information, including vehicle maintenance, accounting and route sheets.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Coordinated support to facilitate general office operations.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
Education
Vocational - Dental Assistant
Computer Vocational Career
Miami, FL02-2005
Diploma - Tecnica En Nivel Medio De Economia
Instituto Politecnico De Economia
Ciudad de La Habana, Cuba08-1991
Some College (No Degree) - Microsoft Office Proficient
Sullivan And Cogliano Training Center
Miami, FLSome College (No Degree) - Principal Banking
Miami Dade College
Miami, FLSome College (No Degree) - Computer and English
Miami Coral Park Adult Center
Miami, FLSkills
- Patient scheduling
- Insurance verification
- Treatment coordination
- Dental software management
- Record maintenance
- Appointment management
- Data entry accuracy
- Effective communication
- Problem solving
- Appointment confirmation
- Data entry
- Phone and email etiquette
- Excellent multitasking capability
- Teamwork and collaboration
- Patient appointment coordination
Timeline
Front Desk/Dental Treatment Coordinator
Senior Smiles Dentistry
06.2024 - 01.2026
Front Desk Receptionist
Dr. Victoria Garcia & Associates, LLC
06.2023 - 06.2024
Operations, Clerk and scheduling
Vital Imaging Diagnostic Center
05.2018 - 06.2023
Vocational - Dental Assistant
Computer Vocational Career
Diploma - Tecnica En Nivel Medio De Economia
Instituto Politecnico De Economia
Some College (No Degree) - Microsoft Office Proficient
Sullivan And Cogliano Training Center
Some College (No Degree) - Principal Banking
Miami Dade College
Some College (No Degree) - Computer and English
Miami Coral Park Adult Center