Odile Tejeda
Miami,FL
Summary
Proven track record in enhancing customer satisfaction and team efficiency, exemplified during tenure at Neiman Marcus. Expert in customer service and problem-solving, significantly contributing to operational excellence. Demonstrates exceptional time management and collaboration, driving positive outcomes and fostering repeat business without exceeding a 55-word limit.
Overview
9
9
years of professional experience
Work History
Sales Associate for Tom Ford
Neiman Marcus
06.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Office Manager
Coastal Scents Opperations
09.2021 - 06.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Sales Associate
Macys Inc., Gap Inc
04.2015 - 02.2021
- Greet customers as they enter the store.
- Answer customer questions and assist with requests.
- Execute purchases and returns at the cash register while checking for accuracy.
- Restock and organize merchandise on the sales floor.
- Resolve customer complaints and issues in a timely and professional manner.
Education
Associate Of Business Administration - Marketing
College of Staten Island of The City University of New York
Staten Island, NY05.2013
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Languages
Spanish
Full Professional
Timeline
Sales Associate for Tom Ford
Neiman Marcus
06.2023 - Current
Office Manager
Coastal Scents Opperations
09.2021 - 06.2023
Sales Associate
Macys Inc., Gap Inc
04.2015 - 02.2021
Associate Of Business Administration - Marketing
College of Staten Island of The City University of New York
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