ODLANIER MORALES
Port Saint Lucie,FL
Summary
Dynamic Market Operations Manager with a proven track record at Brinks Home Security, enhancing operational efficiency and leading teams through change. Expert in logistics management and strategic planning, adept at KPI tracking and project management. Demonstrated ability to improve processes and achieve goals, leveraging both analytical and leadership skills. With over 10 years of experience in the Alarm low voltage industry. I am Bilingual Spanish?English with excellent communication and interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Market Operations Manager
Brinks Home Security
Farmers Branch, TX
11.2020 - Current
- Coordinated with internal departments to ensure seamless communication and alignment of goals for optimal results.
- Enhanced market operations efficiency by streamlining processes and implementing new strategies.
- Provided leadership during times of change or uncertainty, helping guide team members towards success while navigating challenges effectively.
- Keep KPI's up to standards
- Oversee the day to day of 20 Technicians
Field Technician
Vortex Security
Jupiter, FL
10.2018 - 11.2020
- Kept detailed records of field measurements and data.
- Install and maintain low voltage systems such as alarm system, and all security systems
- Completely complete varying work routes and requirements, requiring the ability to diagnose and implement corrective action that suited the customers needs.
- Service all aspects of the alarm system
Prewire Foreman
Vitex Home Automation
Fort Myers, FL
01.2015 - 10.2018
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Reviewed project details to specify correct materials and equipment for job sites.
- Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
- Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
Education
High School Diploma -
Forest Hill
West Palm Beach, FL06-2012
Skills
- Sales operations
- Logistics management
- Business intelligence
- Strategic planning
- Project management
- KPI tracking
Accomplishments
- Top Performing Manager
- Back to back years with over 7K in upsells with my team
- Alarm. com certified
- BASA/BASA Certified
Certification
- Tableau Reporting
- Netsuits Reporting
- Mastermind Reporting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Market Operations Manager
Brinks Home Security
11.2020 - Current
Field Technician
Vortex Security
10.2018 - 11.2020
Prewire Foreman
Vitex Home Automation
01.2015 - 10.2018
High School Diploma -
Forest Hill