Odyssey Clemens
Virginia Beach,VA
Summary
Dynamic sales associate with proven expertise at Southern Auto Group, excelling in customer relationship building and problem-solving. Recognized for developing effective sales scripts and enhancing team performance. Skilled in time management and crisis intervention, consistently fostering a positive environment that encourages repeat business and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Southern Auto Group
11.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Life Protect 24/7
09.2024 - 10.2024
- Built relationships with customers to encourage repeat business.
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Direct Support Professional
Kemetic Services LLC
12.2023 - 06.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Shift Manager
CVS Pharmacy
12.2022 - 12.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
High School Diploma -
Norview High School
Norfolk, VA06-2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer relationship building
- First aid and safety
- Behavior redirection
- Decision-making
Affiliations
- U.S Navy Spouse
Certification
- Mental Health First Aid USA certification – National Council for Behavioral Health.
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- First Aid Certification - American Red Cross or St John Ambulance.
Timeline
Sales Associate
Southern Auto Group
11.2024 - 02.2025
Sales Associate
Life Protect 24/7
09.2024 - 10.2024
Direct Support Professional
Kemetic Services LLC
12.2023 - 06.2024
Shift Manager
CVS Pharmacy
12.2022 - 12.2023
High School Diploma -
Norview High School
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