Ogier Contreras Soto
New York,New York
Summary
Talented Server/Cashier with 20 years supervising employees, controlling merchandise presentation and monitoring transactions. Expert at assigning tasks, maintaining store appearance and operating cash register. Focused on enforcing security procedures and watching daily activities to minimize losses.
Friendly and reliable Server/Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Reliable Assistant/Server/Cashier with experience guiding and overseeing team of staff while ringing up customers. Trained, coached and supervised employees by enforcing policies and practices. Quickly responded to customer requests or complaints.
Overview
11
11
years of professional experience
Work History
Real Estate Sales Agent
C&M Partners Realty
11.2020 - Current
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Communicated with clients to understand property needs and preferences.
- Coordinated appointments to show marketed properties.
Server/Cashier
Havana 1957 Cuban Cuisine
07.2017 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Assistant Manager
Tequila Chicas Restaurant
06.2016 - 07.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assistant Manager/Server/Cashier
The Knife Restaurant
08.2013 - 06.2016
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer complaints quickly to maintain customer satisfaction.
Server/Cashier
Texas De Brazil
05.2012 - 07.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
Education
Diploma -
Gold Coast School Real Estate
Doral, FL11.2020
High School Diploma -
High School Of Hospitality Management
Ciudad De La Habana, Cuba11.1998
High School Diploma -
I.P.U. Jose Marti
Ciudad De La Habana, Cuba07.1990
Skills
- Commission Sales
- REO and Foreclosure
- Microsoft Office
- Adaptable and Flexible
- Order Taking
- POS Systems
- Credit and Cash Transactions
- Customer Relations
- Customer Service Excellence
- Work Task Prioritization
- Payment Processing
- Inventory Control Processes
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Real Estate Sales Agent
C&M Partners Realty
11.2020 - Current
Server/Cashier
Havana 1957 Cuban Cuisine
07.2017 - 03.2020
Assistant Manager
Tequila Chicas Restaurant
06.2016 - 07.2017
Assistant Manager/Server/Cashier
The Knife Restaurant
08.2013 - 06.2016
Server/Cashier
Texas De Brazil
05.2012 - 07.2013
Diploma -
Gold Coast School Real Estate
High School Diploma -
High School Of Hospitality Management
High School Diploma -
I.P.U. Jose Marti
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